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Solved
WAC720 LOCKING UP
Having a radom lockup issue...on two different wac720 units at different sites the wireless just stops, can not log into the unit, disconnect/reconnect ethernet has no effect. Have to power cycle ...
Could you please send this CLI command out put?
bootenv -d pmon_ver
Unfamiliar with this procedure and I'm not willing to experiment with it in a production environment
How many wireless clients connected to WAC720? Need model details
At last observed fault, two clients were connected. One iPad 2, one iPhone 6+
Are you trying to connect 2.4 Ghz or 5 Ghz radio?
I will accept either, both become unresponsive within the AP's range
Does this issue happens on 2.4Ghz or 5 Ghz radio?
Both
Have you enabled captive portal or not?
No
Are you using AP in standalone mode or configured for ensemble?
Configured as an Ensemble. The ONLY config on the AP's are static Ensemble Id, Management IP, IP/primary host/subnet mask and SSID/Security
Are you seeing any random AP reboots or just hang?
Hangs
What kind of traffic or application are you running on the wireless clients?
The installation is in a bar. The wireless clients are utilizing third party apps for control of the sound system and television tuners. Although the issue is repeatable regardless of whether those are in use or not
Do you have the console connection so that we can have live debug when the issue happens.
I do not
This seems to be a well documented issue that is repeatable across countless installations, environments, and applications. I have used Cisco products for years without issues such as this. I have spent an incredible amount of unreimbursed time troubleshooting this issue and I will not be choosing Netgear for any installs in the future.
I understand your need for additional data to diagnose the issue. I will be glad to allow you supervised remote access to the system (it is sandboxed from any critical machines) in order to facilitate this.
Please advise
bootenv -d pmon_ver
Unfamiliar with this procedure and I'm not willing to experiment with it in a production environment
How many wireless clients connected to WAC720? Need model details
At last observed fault, two clients were connected. One iPad 2, one iPhone 6+
Are you trying to connect 2.4 Ghz or 5 Ghz radio?
I will accept either, both become unresponsive within the AP's range
Does this issue happens on 2.4Ghz or 5 Ghz radio?
Both
Have you enabled captive portal or not?
No
Are you using AP in standalone mode or configured for ensemble?
Configured as an Ensemble. The ONLY config on the AP's are static Ensemble Id, Management IP, IP/primary host/subnet mask and SSID/Security
Are you seeing any random AP reboots or just hang?
Hangs
What kind of traffic or application are you running on the wireless clients?
The installation is in a bar. The wireless clients are utilizing third party apps for control of the sound system and television tuners. Although the issue is repeatable regardless of whether those are in use or not
Do you have the console connection so that we can have live debug when the issue happens.
I do not
This seems to be a well documented issue that is repeatable across countless installations, environments, and applications. I have used Cisco products for years without issues such as this. I have spent an incredible amount of unreimbursed time troubleshooting this issue and I will not be choosing Netgear for any installs in the future.
I understand your need for additional data to diagnose the issue. I will be glad to allow you supervised remote access to the system (it is sandboxed from any critical machines) in order to facilitate this.
Please advise
Thank you TylerSmelley for the detailed response. By executing this command will not harm your production environment or it will not be disturbed, It is just a command to see what is the boot loader version of your AP is running with. If you can do SSH to AP and send this command output would be great.
I hope your mac devices are with latest ios versions. If not share the ios versions of ipad 2 and iphone 6+
Our support team will reach you out to have a remote session to seek your appointment. BTW what is your timezone?
In the meantime please share your AP configurations.
BR
Raghu
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