WAC720 LOCKING UP

I understand the benign command, I'm absolutely unversed in how to employ it. And while I appreciate the innocuous and probably simple procedure required, I've exhausted all the time that I have to exhaust in troubleshooting this. Once I realized the scope of the issue, I made the decision to pull Netgear from our approved vendor list. We are an A/V company, providing A/V services. Yes, we can handle basic IT support, (and I would consider CLI commands basic under this usage) but given the length of time that the problem has existed and my unfamiliarity with Netgear's (or any switchgear provider's CLI commands) I am not considering investing any further time at this point.

The iPad is fully current. iPhone is on 10.2.

I'm at a loss for understanding what the IOS version has to do with a total and complete loss of accessibility of the AP. If the inverse where true, what would the reaction be? Oh, an Apple client connected to a Netgear AP and all Netgear devices world over shut down. Let's take a look at the log files and try to determine what iOS version they were running.

I'm not staying that a certain iOS or Manufacturer's hardware isn't a trigger for the failure. What I'm stating is that it is abolutely absurd for Netgear in 2017 to be unable to deliver hardware that is compatible with any such device. An Apple device and a Netgear device have a problem. Guess who is to blame? Who has fewer devices????

Appreciate the attempts at troubleshooting the issue but these AP's are going back to Netgear. I'll spend new money on a new AP. Our client will spend less on that route than paying us to troubleshoot a failed WAC720 with various iOS/Samsung builds.