WAC720 LOCKING UP

Ok I have an update and it is not a happy one - and for those keeping up with this thread, I'll lead off with this: I haven't yet installed the new beta firmware. I suspect that I will end up installing it because I've tried everything else under the sun to resolve this issue. But my confidence level in its ability to resolve this issue is quite low.

I have an open support ticket with a level two tech support agent, and I've also culled some information from a Reddit thread. Please pardon the repetition here. I want to be able to immediately send this text as an update to my ticket and also update the Reddit post.

Here is the issue that I am having: total connectivity loss on WAC720 access points. This means that clients cannot connect to the WAP via wifi nor can I ping the device via its static IP nor can I login to its web GUI. This has been well documented by others. When this occurs, all LEDs on the device turn solid. The only resolution for me and others is to power cycle the device. This began to occur for my client approximately three to four months ago. I have since replaced one WAP, verified wiring, factory reset each WAP, removed the Ensemble configuration, configured a unique SSID for each 2.4 and 5 ghz station, upgraded firmware, etc. the issues only present themselves over the wifi network associated with the WAC720s. No other device or client on the network is affected in any way at any time. Per advice on this thread, I have removed all Samsung devices from the network, and then intentionally added them back in. I've had no issues with Samsung devices for serveral days. Today, with zero Samsung devices on the network, two WAP's exhibited the lock-up that we have all been experiencing.

This is where I am at:
I've done everything that my tier two support agent has asked of me, no resolution. We had thought that removing the devices from ensemble mode and assigning unique SSID's would at least provide a data point for the technicians should it fail again, but they've released a new beta firmware without awaiting those results

From those that have tested the new beta firmware, I understand that you too have removed the devices from Ensemble Mode and are running in standalone, and many of you selected this WAP precisely for the ability to run them in ensemble.

I have installed a Syslog server, no one from support here or through my support ticket has requested any logs from it. No one has requested any configuration files, though I have offered them to both groups.

I'm very very very close to replacing these access points and calling it quits with Netgear as a whole.

Here is what would prevent that:

I think it is reasonable for your agents handling open support tickets to monitor and be aware of ongoing issues reported in these threads and for your agents on both ends to work collaboratively towards a solution. I shouldn't need to inform my level two agent that I've just recieved a beta firmware from a level three agent when I've been posting on this thread for a week or more.

I need to see a full resolution in place, or an admission that a full resolution isn't possible at this time, a reason why, and a timetable to expect a resolution (this refers to Ensemble Mode working as advertised).

Lastly I need to see some evidence of other users successfully deploying the beta firmware in an Ensemble environment.

I respectfully ask that those of you on these forums review my experience along with others and let me know if my expectations are out of line. We are all experiencing issues, and we have all done our part to troubleshoot them. I'm running short of patience with this and I'm sure that there are others at the same point.

Kind regards to all,

Tyler