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Solved
WAC720 LOCKING UP
Having a radom lockup issue...on two different wac720 units at different sites the wireless just stops, can not log into the unit, disconnect/reconnect ethernet has no effect. Have to power cycle ...
Having lock up issues as well. I have three WAC720s in Ensemble mode. Firmware version 3.6.12.0.
The problem started when I brought home my new Moto Z Force Droid. I am connecting to the network using the 5Ghz band. The only time the WAC720s lock up is when the Motorola phone connects to the network. All the lights go solid when the lockup occurs. In a few cases all the LEDs were solid except for the 2.4Ghz LED, it was off. After two of the WAC720s drop out the single remaining AP seems to work just fine. The network I have usually serves 10 - 20 wireless clients.
I've seen some workarounds by going to stand alone mode. I agree with Tyler, that isn't what I paid for. I was sold on the Ensemble mode which is why I purchased these units.
I would also be interested in the Beta firmware, Maybe I missed something, but does the Ensemble mode work?
Thanks,
Don
Hi Don
We appologize for the issue that you are facing. By any chance are you using captive portal feature? If possible please share you AP config. Are there any possiblitiy that you have console connected to WAC720 to share additional info for us?
We have the beta firmware which resolved other community user here received. You can use that and share your feedback. Please reach our support team to get the beta firmware .
Thanks
Raghu
Raghu,
I spoke to the support team and downloaded the beta firmware a couple of days ago. I haven't installed it yet. Before updating, I can log into the APs via SSH and perform some diagnostics if you'd like. Let me know what commands and data you would like to see.
-Don
Hi Don
You can run the following command and share the output
bootenv -d pmon_ver
By any chance do you have console connected to the AP? If yes then I will send set of commands to run after you upgrade.
Suggest you to do factory defaults after this new beta firmware install and start fresh.
Thanks
Raghu
Raghu,
Here is the output for the 3 APs:
TeamDC-WAP1# bootenv -d pmon_ver
U-Boot 2012.10.esdk.7.netgear.10-00027-g9eab2d1-dirtyTeamDC-WAP2# bootenv -d pmon_ver
U-Boot 2012.10.esdk.7.netgear.10-00027-g9eab2d1-dirtyTeamDC-WAP3# bootenv -d pmon_ver
U-Boot 2012.10.esdk.7.netgear.10-00027-g9eab2d1-dirtyI don't have the console connected to any of the APs. I have easy access to one of the APs to do this. I was looking in the manual and it looks like a serial connecdtion via the Console RJ45 port?
-Don
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