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WAC720 rebooting for no apparent reason
I have 10x WAC720 AP's in an ensemble, all on the latest firmware (3.9.1.13), and they seem to randomly reboot causing all connected clients to drop or switch to another access point. They don't all ...
It is unfortunately all of them. Some do it more than others, but they all do it.
Did it just start recently or how long has it been going on?
I'd try downgrading the firmware and getting in touch with a mod from the business side.
If its a firmware issue, it'd be good for them to know.
Those devices do have a lifetime warranty but its doubtful that all 10 would have hardware failure at once.
It's been happening for at least the last year. I can try downgrading the firmware if I have time this weekend.
Kindly answer the questions below:
1. From your initial post, you mentioned “The AP's are powered from a mix of PoE switches (HP and Dell) and injectors around the building, all on battery backups.” What is the model of the switches where the APs are connected and how many APs are connected to each switch?
2. Are there any other PoE devices being powered by the switches aside from the WAC720 APs?
3. Are there any PoE related logs being seen on the switches?
Kindly provide the syslogs when reboot is seen. Also, please get the WAC720 AP logs from the web-GUI. Kindly upload the syslogs and AP logs via Google Drive then send the Google Drive link to me via private message so that I can download it.
Regards,
DaneA
NETGEAR Community Team- Switch #1 is an HP ProCurve 3500yl-48G (J8693A). It has 3 access points, 5 phones, and 5 IP cameras.
- Switch #2 is the same model with 5 access points, 3 phones, and 8 IP cameras.
- Switch #3 is a Dell PowerConnect 5524P with 1 access point and no other PoE devices.
- Access point #10 uses a PoE injector... I am not sure of the model I would have to look tomorrow.
With PoE budgets of nearly 400W the 2 HP switches have a huge amount of headroom compared to their average demand which is under 100W. None of the switches have any PoE related log entries or errors.
I will send you the logs when I get into the office tomorrow.
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