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Forum Discussion
russc155
Sep 09, 2016Aspirant
WAG102 & WG102 Wireless not connecting
Hi,
I'm not sure if this is the correct place to be posting so I appologise if it is wrong.
I have 3 Netgear WAG102 Access points and 2 WG102's. I believe I am setting them up correctly and am not changing any settings other than the wireless name and adding a WPA2-Personal password onto them before connecting them to my network. However when I try to connect to either access point from my laptop or phone I cannot get them to connect and get the error "Could not connect to the network".
Has anyone else had this problem and knows of a fix?
Thanks in advanced.
Hi russc155,
If you have tried my suggestions and still experience the same issue, I suggest contacting our Support Team. They will be of great help in isolating the issues you are encountering.
Thanks,
4 Replies
- JohnRoNETGEAR Employee Retired
Hello russc155,
Welcome to the community!
I have experienced the same issue before, what I did is to forget the network on my devices and try connecting to them again. Forgetting the network will prompt you to enter the network key again. Another thing you can check is your distance from the AP, as you cannot be too close to the AP when connecting to it since it is broadcasting on an Omni-directional manner. Try walking away 3-5 feet away from the AP and connect again. If theses things won't work, try changing your security type to WPA-PSK (TKIP) or WPA2-PSK (AES) or for testing purposes you can leave it unsecured and try connecting to it. If all else fail, try updating the firmware of the AP and perform a factory reset.
Hope this helps. Let us know if this will fix the issue.
Thanks,
- JohnRoNETGEAR Employee Retired
Hi russc155,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!Thanks,
- russc155Aspirant
Hi,
Sorry for the late response I was just trying a few more options before responding. Sadly this issue still seems to exist :(
Thanks
- JohnRoNETGEAR Employee Retired
Hi russc155,
If you have tried my suggestions and still experience the same issue, I suggest contacting our Support Team. They will be of great help in isolating the issues you are encountering.
Thanks,
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