Hi, I have a Netgear WAX610PA. It's currently running firmware V10.7.5.3. Recently I've experienced issues where the wi-fi becomes slow. I've run speed tests from my phone and from a laptop, and both show slow and inconsistent speeds. I've run the speed check diagnostic from the AP's admin portal, which shows about 600Mbps up and down. But my wireless clients sometimes report 12Mbps down and 28Mbps up. Sometimes the speed gets a bit better on its own, like today after the 12/28 result, I got 336/155. After restarting the AP I got 403 down and 267 up. Both the laptop and phone are right beside the AP (between 1 and 2 meters away). I _think_ I started seeing this issue after upgrading to the V10.7.5.3 firmware. I just tried restoring the backup firmware (V10.7.0.10), which I didn't realise would delete my config. oops. Maybe I'll notice a difference. Has anyone else experienced this? Or do you have any suggestions on how to diagnose this issue?

I'm seeing the same issue on the WAX630E, on 5 or 6ghz channels, and have been seeing it in all firmwares since October.. right after a restart I can easily get 500Mbps+ downloads from the AP, then over the next day or two performance degrades until it is a max of around 90Mbps. The only thing that fixes it is a hard reset. Have tested right next to the AP, on either channel, and confirmed there is no interference from any other APs on those bands at all. I was also dismayed to learn that you only get 90 days of support from netgear then you can't even contact them? How the crap do you solve software issues like this if you can't even report it??

Interesting numbers - hard to say anything about, especially when considering (very) different bands and bandwith can be in use. Always look on which channel (and band) the wireless client does associate to the AP.

Hi andrewrama, Is the device locally or Insight managed? Is the issue both seen in 2.4GH and 5Ghz? Kind regards,

Hi Halcyonon, When the issue occurs, can you do a speed test from the local UI to see if the speed has been degraded from the AP itself? Management -> Diagnostics -> Speed Check Kind regards,

BrianL I don't seem to have that option on my device... When I run Speedtest from a wired PC hooked in to the same switch as the AP, I get full speed:vs my phone when 2ft from the APOr a desktop over wireless with a wall between After a reboot both of those wireless devices get full 500+ speed.

WAX 610 Slow, Rebooting Mitigates Issue

13 Replies

schumaku
Guru
Feb 01, 2024
Interesting numbers - hard to say anything about, especially when considering (very) different bands and bandwith can be in use. Always look on which channel (and band) the wireless client does associate to the AP.
- andrewrama
  Aspirant
  Feb 05, 2024
  Thanks schumaku,
  I'll check that next time
  - BrianL
    NETGEAR Moderator
    Feb 06, 2024
    Hi andrewrama,
    
    Thanks! Just let us know the result then.
    
    Kind regards,
BrianL
NETGEAR Moderator
Feb 02, 2024
Hi andrewrama,

Is the device locally or Insight managed? Is the issue both seen in 2.4GH and 5Ghz?

Kind regards,
- Halcyonon
  Tutor
  Feb 02, 2024
  I'm seeing the same issue on the WAX630E, on 5 or 6ghz channels, and have been seeing it in all firmwares since October.. right after a restart I can easily get 500Mbps+ downloads from the AP, then over the next day or two performance degrades until it is a max of around 90Mbps. The only thing that fixes it is a hard reset. Have tested right next to the AP, on either channel, and confirmed there is no interference from any other APs on those bands at all.
  
  I was also dismayed to learn that you only get 90 days of support from netgear then you can't even contact them? How the crap do you solve software issues like this if you can't even report it??
- andrewrama
  Aspirant
  Feb 05, 2024
  Hi BrianL,
  
  Thanks for your reply!
  
  The device is locally managed. I'm not sure whether it's 2.4Ghz or 5Ghz. The wireless networks I have setup are both 2.4 and 5. The next time it happens I'll check the frequency.
BrianL
NETGEAR Moderator
Feb 04, 2024
Hi Halcyonon,

When the issue occurs, can you do a speed test from the local UI to see if the speed has been degraded from the AP itself?

Management -> Diagnostics -> Speed Check

Kind regards,
- Halcyonon
  Tutor
  Feb 04, 2024
  BrianL I don't seem to have that option on my device...
  
  When I run Speedtest from a wired PC hooked in to the same switch as the AP, I get full speed:
  vs my phone when 2ft from the AP
  Or a desktop over wireless with a wall between
  
  After a reboot both of those wireless devices get full 500+ speed.
  - schumaku
    Guru
    Feb 04, 2024
    Appears the Speed Test no longer available on the recent WAX6xx (have not compared the WAC5xx) builds, neither on the local Web UI, nor on Insight.
BrianL
NETGEAR Moderator
Feb 05, 2024
Hi Halcyonon,

You may want to run a packet capture from the same local UI "Capture Packets" after a reboot and stop it when the issue occurs again. Then upload it here so I can take a look. By the way, is your device locally managed or onboarded in Insight?

Kind regards,
- Halcyonon
  Tutor
  Feb 05, 2024
  Hi BrianL locally managed. I'm not likely to be willing to share a pcap, what specifically would you be looking for in the data?
BrianL
NETGEAR Moderator
Feb 05, 2024
Hi Halcyonon,

Thanks! No worries. It would be best to have this checked by our support team to investigate the issue that you have.

Kind regards,