NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
WAX214 - issues with stable work
hi I have purchased two AP WAX214 and unfortunately it seems that devices work not so stable. We have installed them 2 weeks ago and after this time I cannot say that it was a good decision. ...
Today I decided to send these APs back to Amazon. Thank you for your help.
Yes. I regret that I didn’t know that WAX214 is designed to work as standalone product... It would help to take proper decisions.
This information is not placed in datasheet. From customer perspective it might looks like cheating.
But does not matter. It seems to be not so big problem now. Finally, devices works.
If comes to the scanning, please note that I am not a hacker. I have just used the built-in scanner into the WAX214 to scan my own network.
Netgear has provided me with this tool so I just wanted to check if it works and how it works. This scanner detected the SSID handled by my other WAX214 as WPA2. But in fact, this is WPA3. Isn't it strange? I think so !!
I do not believe that this scanner provided some danger functionalities. It most probably does the same what each Wi-fi device does. Scan the "air" to determine what SSIDs are available, how they are encrypted and what is their power (means power of signal).
Nevertheless, thank you for your information. I will open the ticket
Offside comment: This is my first Netgear device. First impression you can make only one time. If you know what I mean.
I have made ticket. This is a second ticket to them I made in last 2 weeks and same situation.
there is no refference number. First ticket is not answered till now so this one probably will be treated in same way.
Firts ticket was about scanner. Scanner is not critical for me but random resets seams to be...
Strange. Have checked on https://my.netgear.com that the tickets are active?
RaghuHR please ensure these tickets are handled.
Finally somebody from customer support has contacted me and promised to give me some support on Monday. Sounds not bad. In meantime I have noticed that both my AP went into restarting loop. Every few minutes I saw restart of both devices.
It was happening not in same time for both but generally both were in this loop. I made a copy of current settings and did hard reset to factory settings of both devices and then upload old staings back to both AP . Now I am observing what is happening and it looks that restarts disappeared. Did I fix it? I do not think so. Reasons of this behaviour still exist somewhere in the firmware.
Lets see what is going to happen tomorrow.
One AP seems to work ok sice approx 40 minutes. Second AP worked 10 minutes and then died. Removal of power cord for 10 seconds helped. Device came back to the live for 2 minutes and died again. Its looks it came back to restaring loop again. I do not have a more time for Netgear products today.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
