Today I bought two WAX220 (AX4200) access points and I tried to configure them. I connected two Ethernet with PoE.Network WAX220xxxxxxxx-CONFIG-ONLY came in. But when I tried to connect using the password attached to the label it did not work (I am getting wrong password). Also using the QR code with my mobile phone I get error connecting to the network. I am stuck because I cannot access the device.I tried pushing the reset button for 15 sec for factory reset but it did not change the situation.I need help!

Hi mario_ed Could you try one more factory reset like this > press the Reset button for at least 11 seconds. Once the AP reboots, please try to connect to the WAX220xxxxxxxx-CONFIG-ONLY SSID once again, ensuring to enter the password correctly i.e. make sure to use uppercase or lowercase accordingly. If the password printed on the label is still not accepted, please try (all in lower case): sharedsecret Can you also please send me the serial numbers of the 2 WAX220's thru private message. Regards DavidGo

What hits my eye is that the WAX220nnnnnn-CONFIG-ONLY password is not the same when re-enabling the WAX220nnnnnn-CONFIG-ONLY passphrase, here on the already configured WAX220. Not convinced, this is intentional. Can DavidGo please check if this is correct, or the same passphrase set in place from the Netgear repository, based on the serial number?: As expected, the computer Web UI is re-directed to the aplogin.net WiFi hotspot ... ...complaining about the invalid certificate, once allowed the exception ... ...we get the WAX220 Web UI with the AP Login Password prompt, which is the one we initially configured, but intentionally none of the ones printed on the label, too.

The other one: I do not want to give you the real password because I am still using it. I would say that one starts is "bravebananaXXX". Not even close...I am curious to know the outcome of this. Let us know the result of your investigation...

The printed SSID (WAX220xxxxxxxx-CONFIG-ONLY) and wireless password, also from the QR code (including the SSID, the WPA2-PSK information, and the default WiFi access password), is valid for the initial configuration and for about 20 minutes only - and does not grant access to the LAN/network and the Internet. Following the factory default/reset again, It's intended only to open a Web browser session (on modern clients automatically, with some delay, to accept the self-signed certificate). Once you have defined your own password during the initial configuration, the printed password is no longer valid anymore. Honestly, a little bit lost where you are struggling with the attempt initial connection and configuration.

Thanks for your prompt reply.Yes, your description matches also my understanding about how it should work. The problem is simple: the password written in the sticker does not work neither the QR code. I tried from my iPhone (QR code and manually) and from my PC (Dell XPS17), none of them works. I am getting a error message saying that the password is incorrect. I am stuck. Both brand new devices have the same problem. How can I troubleshoot?

WAX220 initial configuration does not work

12 Replies

schumaku
Guru - Experienced User
Sep 21, 2023
The printed SSID (WAX220xxxxxxxx-CONFIG-ONLY) and wireless password, also from the QR code (including the SSID, the WPA2-PSK information, and the default WiFi access password), is valid for the initial configuration and for about 20 minutes only - and does not grant access to the LAN/network and the Internet. Following the factory default/reset again, It's intended only to open a Web browser session (on modern clients automatically, with some delay, to accept the self-signed certificate). Once you have defined your own password during the initial configuration, the printed password is no longer valid anymore.

Honestly, a little bit lost where you are struggling with the attempt initial connection and configuration.
- mario_ed
  Guide
  Sep 21, 2023
  Thanks for your prompt reply.
  Yes, your description matches also my understanding about how it should work. The problem is simple: the password written in the sticker does not work neither the QR code. I tried from my iPhone (QR code and manually) and from my PC (Dell XPS17), none of them works. I am getting a error message saying that the password is incorrect. I am stuck. Both brand new devices have the same problem.
  
  How can I troubleshoot?
  - DavidGo
    NETGEAR Expert
    Sep 21, 2023
    Hi mario_ed
    
    Could you try one more factory reset like this > press the Reset button for at least 11 seconds.
    
    Once the AP reboots, please try to connect to the WAX220xxxxxxxx-CONFIG-ONLY SSID once again, ensuring to enter the password correctly i.e. make sure to use uppercase or lowercase accordingly.
    
    If the password printed on the label is still not accepted, please try (all in lower case): sharedsecret
    
    Can you also please send me the serial numbers of the 2 WAX220's thru private message.
    
    Regards
    
    DavidGo