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Forum Discussion

davys's avatar
davys
Aspirant
Jun 28, 2021
Solved

WAX610 Device failed to connect back

Hello everyone,   Since the last firmware update (V9.5.1.20) my AP WAX610 isn't connected to the cloud anymore. It says "Device failed to connect back" and I can't see/do anything anymore in the I...
  • davys's avatar
    davys
    Jul 02, 2021

    Apparently the new firmware cannot handle a DNS equivalent to Gateway.

    Assigning secondary DNS of 1.1.1.2 did the trick!

RaghuHR's avatar
RaghuHR
NETGEAR Expert
Jun 28, 2021

Hi davys 

 

Could you please download the detailed logs from monitoring page and send us? You can upload into google drive etc .. and send me a link to download via PM.

 

Thanks,

Raghu

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