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wax610
I have a WAX610 and I can no longer log in to it.
The Insight App. no longer works as it is a year old. I have tried logging in to the device from the browser but the standard "admin/password" does not work. When I tried to raise a support ticket it just says I have to buy a support package.
Does this mean I can no longer access the product without BUYING a support package. (this is just for home use and it seems wrong that I can no longer access the access point)
SteveMBarry wrote:
I fear that "does not work" could mean many things. What actually happens?
"Device failed to connect back" is what it comes back with and then tells me that An Insight Premium subscription is required.
Insight is something else. It is one of those Netgear services.
It has its own section around here:
NETGEAR Insight Network Management - NETGEAR Communities
I suspect that it is not relevant to you.
The reason for wanting to access the product is I get emails saying that there is a firmware update, which used to be handled by the Insight App., but I assumed I would be able to log in and do the update from there.I am not familiar with how Insight works. Emails about firmware updates are usually just marketing guff. The best way to check for updates it to use a web browser and the graphical user interface (GUI) and to look at the firmware version there. The look at the versions available in the support ages for your device.
Firmware updates are best done (in my opinion) manually:
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
I will go on the business forum but why would the published admin/password not work?Depends on how you are going about it. Getting into access points isn't always straightforward. The router that sits between your AP and the outside world is in charge of accesa.
7 Replies
SteveMBarry wrote:
I have a WAX610 and I can no longer log in to it.
The Insight App. no longer works as it is a year old. I have tried logging in to the device from the browser but the standard "admin/password" does not work.
I fear that "does not work" could mean many things. What actually happens? Any error messages or prompts?
Have you tried a reset on the thing?
What router is it connected to?
When I tried to raise a support ticket it just says I have to buy a support package.Does this mean I can no longer access the product without BUYING a support package.
No. It just means that your 90 days of free support have expired. (It should have at least one year's warranty support.) These things don't come with free lifetime support. You can pay for more help or you can try to fix it here.
(this is just for home use and it seems wrong that I can no longer access the access point)Netgear classifies this as business product.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Business Wireless - NETGEAR Communities
You might like to search there for messages related to your issue.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.I fear that "does not work" could mean many things. What actually happens?
"Device failed to connect back" is what it comes back with and then tells me that An Insight Premium subscription is required.
The reason for wanting to access the product is I get emails saying that there is a firmware update, which used to be handled by the Insight App., but I assumed I would be able to log in and do the update from there. I can't believe that I have to pay for a support package just to get firmware updates.
I will go on the business forum but why would the published admin/password not work?
SteveMBarry wrote:
I fear that "does not work" could mean many things. What actually happens?
"Device failed to connect back" is what it comes back with and then tells me that An Insight Premium subscription is required.
Insight is something else. It is one of those Netgear services.
It has its own section around here:
NETGEAR Insight Network Management - NETGEAR Communities
I suspect that it is not relevant to you.
The reason for wanting to access the product is I get emails saying that there is a firmware update, which used to be handled by the Insight App., but I assumed I would be able to log in and do the update from there.I am not familiar with how Insight works. Emails about firmware updates are usually just marketing guff. The best way to check for updates it to use a web browser and the graphical user interface (GUI) and to look at the firmware version there. The look at the versions available in the support ages for your device.
Firmware updates are best done (in my opinion) manually:
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
I will go on the business forum but why would the published admin/password not work?Depends on how you are going about it. Getting into access points isn't always straightforward. The router that sits between your AP and the outside world is in charge of accesa.
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