NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

davys's avatar
davys
Aspirant
Jun 28, 2021
Solved

WAX610 Device failed to connect back

Hello everyone,   Since the last firmware update (V9.5.1.20) my AP WAX610 isn't connected to the cloud anymore. It says "Device failed to connect back" and I can't see/do anything anymore in the I...
  • davys's avatar
    davys
    Jul 02, 2021

    Apparently the new firmware cannot handle a DNS equivalent to Gateway.

    Assigning secondary DNS of 1.1.1.2 did the trick!

davys's avatar
davys
Aspirant
Jul 02, 2021

Apparently the new firmware cannot handle a DNS equivalent to Gateway.

Assigning secondary DNS of 1.1.1.2 did the trick!

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More