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WAX610Y INSIGHT ALERT: DEVICE OFFLINE-Channel Utilization went high ch1/Reboot reason: Crash
We just upgraded / replaced Orbi to these business WAX610 APs. We have NETGEAR WAX610 (qty4) and WAX610Y (qty 1) WiFi 6 Access Points at this location. This issue seems to have happend on the outdoor unit after the upgrade to FW 9.1.0.16 (latest) and I didn't have these notifications for the few days this AP was operational before the FW new release. The four indoor WAX610 same FW do not have this issue or random rebooting.
Loses connection to insight, then regains connection two minutes later, without intervention. INSIGHT ALERT: DEVICE OFFLINE
ERROR This happens 3x a day.
lost communication with the NETGEAR Insight cloud service
There may be a temporary network or power outage. Make sure that your device(s) are powered on and connected to the Internet through your ISP. If they are powered on and can reach the Internet, restart the device(s).
WAX610Y CRITICAL and WARNINGS image in attachements
then Reboot Reason: Crash
Channel Utilizeation went high 80 on Channel 1
6 Replies
HI RaghuHR, I DM'ed the solution as requested with the link to log file, LMK if you have thoughts on next steps.
Ted
Thank you for sharing the logs. We are reviewing internally. Will update here what is our findings.
BTW - Are you still seeing those log messages & experiencing the loosing connection to Insight still ?
Have a good day!
Raghu
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