WAX620 unstable connection

Question

My setup is:- SDSL modem (Proximus) with built in router, acts as DHCP, internal wifi shut off- Netgear POE+ 5 port switch- Netgear WAX620 AP, setup as access point, in Root Mode, changed Wifi channels because of many networks around&nbsp;Problem: normal surfing on a computer is OK, might sometimes block for a few seconds but is OK, PING and Speedtests show no problems.&nbsp; The problem is mainly with Android: only surfing over Chrome is working OK, all data that is needed for apps is blocked.&nbsp;Newspaper apps: text loads after +-10 seconds, photo's never load.Amazon, Coolblue and other webshop apps: can open but stop working saying no internetWhatsapp: switches to 4G on the phone as no internet is detectedGmail app on Android: can't send any email out (problems syncing), receiving emails sometimesAnd so on...&nbsp;I have in the mesh also a WAX615, works as extender only, same issue.&nbsp;I tried already:- Switching channels &amp; frequencies- Taking away the switch and power with a POE+ injector- Resetting to factory settings and setting up again- Set the 615 as Root and keep away the 620&nbsp;Now I am out of ideas and can only thing to throw it all away and put Ubiquity stuff in...&nbsp;Any suggestions or idea's?

michaelkenward · Answer

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Business Wireless - NETGEAR Communities

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

schumaku · Answer

About the last thing I would consider is to deploy in a dense WiFi area is a Mesh. With a single LAN connected WAX620 (or for a test the WAX615 with it's 160 MHz channel bandwidth on 2x2), I would start with disabling the Mesh feature and re-test.
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jvijt · Answer

The problems existed already without Mesh. I hoped adding the 615 would have solved.
So just a simple AccessPoint mode with LAN cable direct attached didn't solve it.

I might try the 615 as Access Point only to determine if that is the problem!
The 160 Mhz 2 x 2, where can I check that setting?

schumaku · Answer

jvijt&nbsp;wrote:
The problems existed already without Mesh.&nbsp; I hoped adding the 615 would have solved.So just a simple AccessPoint mode with LAN cable direct attached didn't solve it.

With all respect, when I read Proximus SDSL several things are coming into my mind. Wasn't SDSL terminated, and many of these connections were migrated to alternate services in Belgium back in the the recent years, or the 2019ties?
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I try to figure out and understand, why a WAX620 or a WAX615 (connected to a PoE switch) should not perform normally. Does your Internet connection perform normally when connecting a PC or a Mac direct to the Proximus CPE? Already the approach of introducing an alternate PoE injector reads strange to me, this should not be required, too.
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jvijt&nbsp;wrote:
I might try the 615 as Access Point only to determine if that is the problem!The 160 Mhz 2 x 2, where can I check that setting?

The WAX615 can be configured for automatic 20 ...160 MHz bandwidth, the WAX620 to 20 ... 80 MHz bandwidth, Are we talking of local device management, or are both WAX615 and 620 Insight managed? Not having if fully open, it would not impact the connection quality, much more just limit the maximum speed.
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jvijt · Answer

It is DSL technology, actually probably ADSL as there is a big difference between up and download.Using the internal Wifi from the modem works all fine, connecting with a cable works fine, it all works fine.&nbsp;The 620 is Root Station, the 615 is in another room and only gets Power, no LAN signal.&nbsp; It's setup in the Mesh as extender.&nbsp; That config is OK, just the strange things with the internet are weird...

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WAX620 unstable connection

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