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Forum Discussion
WAX630 deauthorizing printer connection
I started upgrading my network last summer by adding a new WAX630 WiFi AP. At which point I started having problems printing to my Epson ET-2760 printer over WiFi -- I could print right after turnin...
update: I'm still having the issue and am in touch with netgear support to help solve the issue. Hopefully the logs and packet captures I've sent them help. I will post a resolution when I have one.
I have a old 2.4GHz device (a Logitech Duet music player) that would connect to my WAX620, but deauthorize and fall off a few minutes later. I was using an SSID that serviced both 2.4 GHz and 5 GHz.
What worked for me: create a separate SSID with ONLY 2.4GHz and connect those old 2.4GHz problem devices to that SSID.
Hope that helps.
- JTinFL, thx for idea. I tried that, or at least a version of that, awhile back without success.
I just sent updated diagnostic file to netgear today after disabling the 802.11ax setting for the 2.4 GHz channel. Hopefully that leads to a solution. If not, I’ll give your idea another try.
Brianupdate: I tried using a separate SSID with ONLY 2.4GHz enabled. That didn't help.
So far NetGear support has not solved this problem. I believe they are getting ready to close my request without a resolution.
My only consistent workaround is to connect directly to the printer via USB cable. That works for the laptops I support but doesn't work for the iPhones or Chromebooks.
I've asked NetGear to provide a configuration option to prevent the connection from being dropped so aggressively (e.g. reason code 34), but didn't hear anything back.
I would like to say I appreciate the effort NetGear has put into collecting data and analyzing it. It is certainly well beyond so many other customer support experiences in today's world. They get an A+ in this area.
If they close this ticket without a resolution, I'm not sure what I'll do next. Perhaps buy a new printer (one that I can return if it doesn't solve the problem). That's a bit expensive just to solve a software bug, but it might be my only remaining choice.
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