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JJEIT's avatar
JJEIT
Aspirant
Aug 08, 2024

WAX630 disconnection issues

We purchased a NETGEAR® Insight Managed WiFi 6 AX6000 Tri-Band Multi-Gig Access Point (WAX630) a few months ago and ever since we installed it we've been getting disconnection issues when users connect their mobile devices to the AP. 

 

It's not consistent as iOS and some Android devices can maintain a connection. But some such as a Galaxy-S10 as a token example can only connect for sometimes a minute before it disconnects and attempts to reconnect. 

 

AP's firmware is V10.8.6.3 which I know isn't the latest. We'll be trying a firmware upgrade a the end of the week but I've seen elsewhere that this issue has existed on this AP since version 10.7. 

 

An example of what I've seen in the diagnostic log for just one device: 


Aug 8 08:57:19 configd[4040]: get_cur_channel: None of the interfaces are in UP state for wifi2
Aug 8 08:57:20 hostapd: wifi1vap0: STA 56:31:65:d1:ec:e1 IEEE 802.11: authenticated
Aug 8 08:57:20 hostapd: wifi1vap0: STA 56:31:65:d1:ec:e1 IEEE 802.11: associated (aid 6)
Aug 8 08:57:20 hostapd: handle_assoc_cb: Marking client's assoc state as 0
Aug 8 08:57:20 hostapd: send_garp: Index for interface br-vlan50 is 26
Aug 8 08:57:20 hostapd: wifi1vap0: STA 56:31:65:d1:ec:e1 WPA: sending 1/4 msg of 4-Way Handshake
Aug 8 08:57:20 hostapd: wifi1vap0: STA 56:31:65:d1:ec:e1 WPA: received EAPOL-Key frame (2/4 Pairwise)
Aug 8 08:57:20 hostapd: wifi1vap0: STA 56:31:65:d1:ec:e1 WPA: sending 3/4 msg of 4-Way Handshake
Aug 8 08:57:20 hostapd: wifi1vap0: STA 56:31:65:d1:ec:e1 WPA: received EAPOL-Key frame (4/4 Pairwise)
Aug 8 08:57:20 configd[4040]: Authentication Failed for client 56-31-65-D1-EC-E1
Aug 8 08:57:20 configd[4040]: 16113: error in fetching sta details for mac = 56-31-65-D1-EC-E1, iface = wifi1vap0
Aug 8 08:57:20 hostapd: wifi1vap0: STA 56:31:65:d1:ec:e1 WPA: pairwise key handshake completed (RSN)
Aug 8 08:57:20 nddmp[4139]: alarm : seqNo-[2112], level-[INFO], info-[NETGEAR-Canteen: Galaxy-S10 (56-31-65-D1-EC-E1) connected to Canteen Wi-Fi with an RSSI -57dBm]
Aug 8 08:57:20 nddmp[4139]: alarm : seqNo-[2113], level-[OTHER], info-[{"ip":"10.10.50.34","mac":"56-31-65-D1-EC-E1","hname":"56-31-65-D1-EC-E1","txR":"154.90 Mbps","rxR":"6 Mbps","ssid":"Canteen Wi-Fi","dOs":"Debian-based Linux","dType":"Laptop/PC","mode":"11AX","status":"Authenticated","bssid":"E0-46-EE-54-C5-01","chnl":"36","chWidth":"20 MHz","rssi":"33","state":"QOS/HT/VHT/HE","type":"wpa2","idle":"0","time":"00:00:00","txB":"749","rxB":"628","pmf":"none","vlanID":"50","Username":"Not Applicable","radio":"1"}]

 

Any help would be appreciated

13 Replies

  • I’m seeing something similar, it doesn’t happen if I have the client use a VPN, and it doesn’t happen on my 3 other identical APs. Client that hits the problem most often is a Windows 11 laptop with an AX211 card
  • Pramendra's avatar
    Pramendra
    NETGEAR Expert

    Hi JJEIT and RainofTerra 

     

    Greeting!

     

    Could you please share the AP logs collected at the time of the issue along with the client details (MAC, type, make, OS version)? We will definitely take a look at it.

     

    I will DM my business email to both of you.

     

    Thanks!

    Pramendra

    NETGEAR NFB Wireless

     

    • mcfarlak479's avatar
      mcfarlak479
      Aspirant

      I am having the same disconnects with WAX630 Firmware Version 10.8.11.4

      Was a solution found for this issue. Is there a new firmware coming that will fix this or should  I downgrade? Thank you for any assistance.

       

      • JJEIT's avatar
        JJEIT
        Aspirant

        No I sent a message to Netgear support but they never responded

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