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Forum Discussion
WAX630 Firmware issue 10.2.0.16
My network just updated it's firmware from 9.x to the new 10.2.0.16 and I have been having many issues with devices no longer connecting/staying connected or being able to access the internet through...
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I don't think there is an option to roll back the firmware via Insight Cloud Portal or Insight App.
What specific wireless devices are having issues staying connected or no longer connecting or being able to access the internet through the WIFI? Are these iOS devices, Android devices, MAC PC, Windows PC, etc? Please indicate their OS versions.
Is the wireless security set to WPA3 Enterprise?
Regards,
DaneA
NETGEAR Community Team
Hi,
Unfortunately it seems to be affecting most things, device wise. Newer, older, Apple, Android, and Windows based. We are running on WPA2 as the WPA2/WPA3 freaked out connecting devices and many just outright didn't work with WPA3. Ah older mobile and computing devices. Thing is, everything was working great until the latest firmware update happened and I started getting calls for help the next morning. (Scheduler did the update overnight...).
Thank you for your response. Since rolling back the firmware via NETGEAR Insight is not an option, I suggest you to open a support ticket with the NETGEAR Support Team here at anytime to further investigate your concern.
Regards,
DaneA
NETGEAR Community Team
I would contact service and have tried, but unfortunately the 3 month "Complimentary" support has expired. These are not even a year old and I am very frustrated with them. I will not be purchasing additional service plans to fix something the firmware broke. The cost of the plans for all the APs would be nearly the same as going with another company's WAP with lifetime support. Was very happy with the product and performance initially, but this process has quite soured me to Netgear.
I will continue grinding on this issue and will let the community know if and when I have a working solution.
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