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Halcyonon's avatar
Feb 02, 2024

WAX630E performance degrading

I've got a WAX630E that works great after a reboot, on 5 or 6ghz bands I am getting 500+Mbps (even through walls).. however after as little as a day (but the time can vary up to multiple days), the max speeds decrease to <100Mbps.  I've tested moving wireless devices to within feet of the AP after this perf degradation happens, confirmed there is zero interference on those bands, and nothing fixes it other than a hard reboot of the AP.  Right after the reboot everything is magically 500+Mbps again.

 

Firmware is current: V10.7.0.11 and I've been seeing this for months since October.

 

Help!  I'm sick of rebooting this thing, this situation is untenable - and I can't even file a support ticket without paying $150 more!

4 Replies

  • BrianL's avatar
    BrianL
    NETGEAR Moderator

    Hi Halcyonon,

     

    I have responded to your reply on another thread that also has a speed issue with their WiFi. Kindly share if the unit is locally or Insight managed and if the speed also is degraded from the AP during speed check (speed test) when the issue occurs.

     

    Management -> Diagnostics -> Speed Check

     

     

    Kind regards,

    • schumaku's avatar
      schumaku
      Guru - Experienced User

      Afraid, BrianL I haven't seen the speed test with recent updates, and not spotted a reduction of the download size.

  • BrianL's avatar
    BrianL
    NETGEAR Moderator

    Hi schumaku,

     

    Thanks for checking. I have asked Halcyonon to capture packets in the meantime so I can have it reviewed. By the way, have you checked this with support already?

     

     

    Kind regards,

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