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xjrguy's avatar
xjrguy
Star
Oct 06, 2024

WAX630E Root and Extender Association Disconnect Issue

I have had a case open with NETGEAR for over 2 months. They released 10.8.8,7 which was supposed to fix this but the problem still remains (at least on 6Ghz band)

 

Problem:

 

WAX630E devices in a Root and Extender scenario fail to maintain connections. Wireless connection also degrades over a 24 hour period.

 

Log files show that an extender or multiple units try to reassociate with the Root station and the Root station does not allow them as it thinks it has reached a client limit. This is not possible in my scenario as I do not have any amount of endpoints that would surpass the limitation and I do not have load balancing turned on.

 

The issue shows as “association denied for whatever extender name due to maximum client count reached” which is a clear bug.

 

I have to reboot my root basestation every 24 hours due to this issue. It’s a giant inconvenience as this brings down my entire wireless network once a day and the extender(s) that drop are random so all devices connected to them go down when they fail to re-associate due to this bug. I have not heard any updates to my recently opened ticket in weeks.

 

Please fix this problem.

10 Replies

  • BrianL's avatar
    BrianL
    NETGEAR Moderator

    Hi xjrguy,

     

    Can you share the ticket number so I can check the status?

     

     

    Kind regards,

     

    BrianL

    • xjrguy's avatar
      xjrguy
      Star
      I’ve been working with development regarding this matter since I posted.

      There was a new firmware released today which I hope resolves this issue as my units have been in support mode for a few weeks with netgear development monitoring the errors and disconnections which have happened consistently during this time.

      I am hopeful this new release resolves it

      10.8.10.10 is the build.

      Not much listed in the release notes for fixes

      WAX630E/WAX638E Firmware version 10.8.10.10

      Bug Fixes

      • Various bug fixes
      • xjrguy's avatar
        xjrguy
        Star
        Well 10.8.10.10 did NOT solve the problem.

        Just had one base station drop off due to association error again while all APs are on 10.8.10.10

        Association denied due to maximum client count.
        I have nowhere near the limit of endpoints and I do not have load balancing enabled. Very frustrating.

        Usually one or two random extender APs decide to just drop off the wireless network forcing me to reboot the root every 24 to 48 hours.

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