NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dojobel's avatar
dojobel
Tutor
Sep 11, 2017
Solved

WC7520 SSIDs with VLANs

Hi folks,

 

I have a Netgear WC7520 that I've been using for a long time successfully both in work and home environments. The need has arisen for a couple of extra SSIDs using tagged VLANs for Guest wi-fi and a testing network. The VLANs are as follows:

 

VLAN 104 - Home Network

VLAN 107 - Guest Network

VLAN 108 - Testing Network

 

I have a Netgear M5300-28G with L3 license acting as the core switch and L3 Router, it is also acting as a DHCP Relay to 2x Windows 2012 R2 Servers (DHCP is in HA on these). 

 

The WLC and WAPs communicate over VLAN 104, along with almost everything else on the network. This part works fine, but the other 2 SSIDs do not - when connecting, clients cannot obtain an IP address. Everything on the network itself appears to be fine; I can set an untagged port for both VLANs 107 and 108 on any switch in the house and get an IP address in seconds. It's only over Wireless that the problem seems to exist.

 

I have tagged the 2 VLANs 107 and 108 on all of the WAP's ethernet ports and also on the port that connects the WLC to the switch. I've also tried shifting the controller to a different switch (a GS748Tv4).

 

Does anyone have any ideas on what I might be able to do to fix this? It's worth mentioning the support from Netgear on this controller ended long ago, so I'm limited to Community support on this one.

  • DaneA,

     

    Well, I've finally gotten to the bottom of the mystery and it was far simpler than I thought. The "fault" as it were was a mis-configuration of the DHCP Server on my 2x Server 2012 R2 VMs. I had all of my scopes sitting under a superscope for organisation and tidiness but it turns out that changes the behaviour of DHCP server.

     

    After much research online I found a Superscope is used when you have multiple subnets on the same physical/logical network (i.e. no VLANs but multiple subnets). Going into DHCP, right-clicking each scope and choosing "Remove from Superscope" fixed the problem.

     

    Thanks for all of your help!

11 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    Hi dojobel,

     

    Welcome to the community! :) 

     

    Kindly check the settings of the WC7520 if VLAN 107 and VLAN 108 are both declared on their respective SSIDs.  Kindly read pages 77 to 87 of the WC7520 reference manual here about Managing Security Profiles and Profile Groups.

     

     

    Regards,

     

    DaneA
    NETGEAR Community Team

    • dojobel's avatar
      dojobel
      Tutor

      Hi DaneA,

       

      Thanks for your help! I had set those VLANs on the Profiles in the Controller, and just double-checked that they are both correct now when you prompted and everything is right.

       

      I stumbled across that documentation when I was searching for answers earlier, as far as I can tell I've done everything right (Profiles set with VLAN ID, VLAN is tagged on ports going to all WAPs and the Controller).

       

      An interesting discovery I've made tonight is that the DHCP Addresses are being handed to clients if the DHCP server is in the same VLAN as the SSID. For example, if I added a DHCP Server directly on VLAN 107, clients can receive an address. Currently, I am using a DHCP Relay so as not to multi-home the domain controller across a ridiculous number of VLANs.

       

      The DHCP relay is working for all VLANs (about 6 or 7) on Wired devices, and VLAN 104 works on Wireless with the Relay. If it's relevant, the DHCP Relay is running on a Netgear M5300-28G.

       

      Cheers,

      dojobel.

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired

        dojobel,

         

        Let us try this.  Kindly set a static IP address to the wireless clients that you want to connect on the respective SSIDs of VLAN 107 and VLAN 108.  Then, check if you will be able to get a reply from other devices connected within the same VLAN as well as check if you will be able to go online wirelessly.  

         

         

        Regards,

         

        DaneA
        NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More