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Forum Discussion

Mungon's avatar
Mungon
Aspirant
Oct 28, 2015
Solved

WNAP210v2 Connection Issues

I have a CG3000v2 cable modem. This is connected via an ethernet cable to a 5 port switch in another room. All devices connected to the router Wifi or switch ethernet function perfectly. I have conne...
Troubleshooting
  • JohnRo's avatar
    JohnRo
    Nov 05, 2015

    Hello Mungon, 

     

    Please try playing around with the channels. Use channels 1,6 and 11 and see if the connection drops or if it will totally go away. 

     

    Thanks, 

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Nov 03, 2015

Hello Mungon, 

 

Welcome to the community! 

 

I understand you are having an issue with the stability of the connections on the AP, let me help you out. I have seen some post way back regarding this and it appears that a DNS routing issue is causing the disconnections. Try manually assigning a public DNS (Primary 8.8.8.8 and Secondary 8.8.4.4). See image below for reference: 

 

WNAP.png

 

In addition to this, I woul also like to know what is the firmware version that is currently used by the AP. 

 

Looking forward to your response. 

 

Thanks, 

Mungon's avatar
Mungon
Aspirant
Nov 03, 2015

The WNAP210 Firmware is 2.1.6. I'll change the DNS settings on the WAP - I cannot change the DNS settings on the cable router as these are set by my internet provider (Optus). This will mean they are not the same but I assume this will be OK?

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Nov 03, 2015

    Hi Mungon, 

     

    There is no need to change the DNS on the router, just the DNS on the WAP will do. It should be okay even if they are not the same. 

     

    Thanks, 

    • Mungon's avatar
      Mungon
      Aspirant
      Nov 03, 2015

      That seems to have improved the stability, but I have not had a chance to test it much. I will see how it goes over the next few days. Thanks for your help.

      • JohnRo's avatar
        JohnRo
        NETGEAR Employee Retired
        Nov 03, 2015

        Hello Mungon, 

         

        Hopefully it will continue to work properly, keep me posted! 

         

        Thanks, 

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