I have a WMS5316 (fw 2.1.5) AP controller and seven WNDAP360 AP's (fw 3.6.9.0). I now updated three of the AP's to the latest fw version 3.7.7.0 (also via fw version 3.7.4.0). But I have not been able to syncronice the three upgraded AP's on neither of the two latest fw versions. Are there any known issues with the latest fw for the WNDAP360 AP's when managinge then from the WMS5316 controller? I have removed all 3 of them and reasigned them again. No issues. But they will only go to "Critical" status. The other four yet not upgraded AP's on fw 3.6.9.0 are working just fine..

Hi I'm testing the new (!) fw beta version for the WMS5316, Beta version 2.1(A).6, and it works just fine with the lastest fw for AP's WNDAP350 and WNDAP360 (now running on the latest fw ver 3.7.9.0). No issues! I've been told that the new beta fw 2.1(A).6 will be released in 18Q1. So the great WMS5316 is not EOS or EOL...! Regards XeonNet

WNDAP360 fw 3.7.7.0 issues | NETGEAR Communities

15 Replies

DaneA
NETGEAR Employee Retired
Oct 09, 2017
Hi xeonnet,

Welcome to the community! :)

I'm afraid to inform you that as per the higher tier of NETGEAR Support, since the WMS5316 was already EOL (End of Life) and do not have any updates for a long time, there is no guarantee that whenever a new AP firmware is being released, it will still continue to work with WMS5316. If the latest AP firmware does not work, the only option is to downgrade the AP firmware back to the previous version that worked with WMS5316.

In relation to this, it seemed that the latest firmware v3.7.7.0 of the WNDAP360 is not compatible to work with the WMS5316 that is on firmware v2.1.5. You may want to try to revert the firmware of the 3 WNDAP360 back to v3.6.9.0 since you mentioned that you have no problems using this firmware version. Otherwise, if ever you do not want to downgrade the firmware of the 3 WNDAP360, you may want to consider replacing the WMS5316 with a new wireless controller such as the WC7600v2 or WC9500 in which both are compatible with the WNDAP360.

For more information about the specification of WC7600v2 and WC9500, kindly check their respective data sheets on the links below:

WC7600v2 Data Sheet

WC9500 Data Sheet

Regards,

DaneA

NETGEAR Community Team
DaneA
NETGEAR Employee Retired
Oct 09, 2017
xeonnet,

I got your private message. I understand that you did not received any EOL notice about the WMS5316. However, this was already confirmed by the higher tier of NETGEAR Support. The NETGEAR EOL website is still on the works as of now and when it's up, it will list all of the End-of-Life NETGEAR products which includes the WMS5316.

You may want to open a chat or online case with NETGEAR Support at anytime if ever you want to verify if the WMS5316 is EOL.

Regards,

DaneA

NETGEAR Community Team
- DaneA
  NETGEAR Employee Retired
  Oct 12, 2017
  xeonnet,
  
  I just want to follow-up on this. Let us know if you have further inquiries.
  
  Otherwise, if ever your concern has been addressed, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
  
  Regards,
  
  DaneA
  
  NETGEAR Community Team
  - kiptan
    Aspirant
    Oct 18, 2017
    DaneA
    Hi
    
    I'm having the same issue with WNDAP350 fw 3.7.7.0 and WMS5316 v2.1.5
    
    If the WMS5316 is EOL can you tell me why your still advertising it on your website and providing links for where to buy it? There is no end of life documentation anywhere!
    
    Regards
DaneA
NETGEAR Employee Retired
Oct 18, 2017
kiptan,

Welcome to the community! :)

Thanks for the comment. It is possible that the links about where to buy the WMS5316 was not removed after it was declared EOL (End-of-Life). Also, the NETGEAR EOL (End-of-Life) webpage is still being worked on as of now to include all of the NETGEAR devices that were discontinued.

Regards,

DaneA

NETGEAR Community Team
- kiptan
  Aspirant
  Oct 18, 2017
  DaneA
  
  Thank you. Can you tell me if the WC7500 is compatible with the latest 3.7.7.0 update please?
  
  We'd prefer to not have to spend more then £900 on equipment just so we can manage APs with the 3.7.7.0 update on.
  
  Regards
  - DaneA
    NETGEAR Employee Retired
    Oct 18, 2017
    kiptan,
    
    The WC7500 is compatible with the WNDAP360 using firmware v3.7.7. The latest firmware version for the WC7500 is v6.5.3.1. Kindly check the release notes here which includes the minimum standalone AP firmware version required to be discovered by the WC7500.
    
    Regards,
    
    DaneA
    
    NETGEAR Community Team
Retired_Member
Nov 15, 2017
Hi xeonnet, RonnyAdsetts, kiptan,

FYI... we have begun investigating the issue with WMS5316 no longer synching/authenticating with access points after the access points firmware has been upgraded. We don't have an ETA for a fix just yet, but once we have further information we will provide an update accordingly.

Please stay tuned!

Regards
DavidGo
- xeonnet
  Initiate
  Dec 11, 2017
  Hi I'm testing the new (!) fw beta version for the WMS5316, Beta version 2.1(A).6, and it works just fine with the lastest fw for AP's WNDAP350 and WNDAP360 (now running on the latest fw ver 3.7.9.0). No issues! I've been told that the new beta fw 2.1(A).6 will be released in 18Q1. So the great WMS5316 is not EOS or EOL...! Regards XeonNet
  - DaneA
    NETGEAR Employee Retired
    Dec 11, 2017
    Hi xeonnet,
    
    Thanks for confirming that the WMS5316 beta FW v2.1.6 fixed the issue. I'm glad to know that the WNDAP360 and WNDAP350 that are in their latest FW versions are now working fine with the WMS5316.
    
    Cheers,
    
    DaneA
    
    NETGEAR Community Team

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WNDAP360 fw 3.7.7.0 issues

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