Forum Discussion

Aspirant

Nov 23, 2016

Solved

WNDAP360 won't negotiate at gigabit speed

Hi. I have a WNDAP360 which refuses to negotiate at gigabit speed, only 100mbit. After following the instructions for the initial setup, the AP was plugged into my prosafe GS724t via PoE injecto...

Troubleshooting

DaneA
Nov 29, 2016
Hi GFresh,

It seems that the ethernet port itself is faulty. I suggest you to open an online case with NETGEAR Support at anytime. Kindly state your concern and the troubleshooting steps done to isolate the problem. Attach a .pdf or .doc copy of the Proof of Purchase or Sales Invoice of the WNDAP360 for warranty verification. If ever the hardware warranty is still valid, then an online replacement will follow.

Regards,

DaneA

NETGEAR Community Team

GFresh

Aspirant

Nov 24, 2016

I'm out of the office today so can't confirm, but I believe it's a v2

RaghuHR
NETGEAR Expert
Nov 24, 2016
Hi Kelvin

Thx. Can you please check by directly connecting power adpater to WNDAP360 not via PoE injector?

Thanks

Raghu
- RaghuHR
  NETGEAR Expert
  Nov 24, 2016
  
  I hope you are using Cat5/6 cable if not please check with these cables.
  
  Thanks
  
  Raghu
  - GFresh
    Aspirant
    Nov 24, 2016
    Hi Raghu
    
    I have tried this previously, but I have just done so again.
    So the WNDAP360 is currently sat connected directly to the PSU, with a single cat 5e patch lead connecting to my GS724t v2, both of which are running default settings (aside from an SSID being set...) and the issue remains.
    Upon startup, the WNDAP360 appears to make 3 or 4 brief attempts to connect at gigabit, then settles at 100mbit. I can observe this happening via the LEDs on both the AP and the switch.
    
    Thanks