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CAX30 - Intermittent Internet
The problem still the same: Some of my devices not able to connect to the internet. I periodically have to reboot my router. My Netgear router status tells me the connection is Poor. I've also reset my router but still the same. Xfinity shows there is a problem with this router model. See attachment for details regarding Netgear status.
Glad they got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
10 Replies
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?What devices do you have connected?
Has a factory reset and setup from scratch been performed since last FW update?
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router
A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-routerAny progress on this?
dave8 wrote:
The problem still the same: Some of my devices not able to connect to the internet. I periodically have to reboot my router. My Netgear router status tells me the connection is Poor. I've also reset my router but still the same. Xfinity shows there is a problem with this router model. See attachment for details regarding Netgear status.
There is still no improvement. The firmware version I'm running is v2.1.5.2. I manually changed 2.5 channel to 11 and 5.0 to 157, but still the same. I have Sonos audio that connects to WiFi and I left it ON all night and noticed the connection dropped overnight. Today, my mobile device would not connect to the internet. I need to turn the WiFi OFF and ON, but my connection to the internet is slow.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router