Insight support and subscription

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Theolodianwrote:

I couldn't get ANY models running with the Insight app/cloud (WiFi, 10-port and 28-port) even with good support from Netgear, so I cancelled my subscription.

 

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Would be nice to figure out what does prohibit the registration of your Insight Switches and Access Points. If these units are allowed to access the Internet it is commonly very smooth - devices should be able to register and manageable from the Insight App and the Insight  Web portal.

Theolodian wrote:

Is there some double-secret probation for Insight subscribers? You have to choose a model to get support, and be within the first 90 days, but Insight covers several models and has an ongoing subscription. ..., so I cancelled my subscription. Then they billed me the next month ANYWAY, and now I can't get on chat with anyone to sort it out. This is ridiculous.

What Netgear does name "chat support" (by email in my understanding) should remain available. But then - for the time of the valid Insight Premium subscription Netgear should consider adding an allowance for Insight related phone support. Some flaws are known - the ability to switch the subscription (regardless of still running or expired) for Basic <-> Premium, the inability to adjust the number of subscribed devices. I've sent a pointer to Netgear so somebody should pick up from here.

Theolodian wrote:

Oh and I can't see the boxes at the top of this form to fill in subject etc. because there is a purple banner across all of it that I can't get rid of.

Hm, Web browser and/or Internet connectivity/Web Proxy/Internet "Security" environment or product issue? I've seen briefly such a line under some special conditions only.