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Forum Discussion
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Insight support and subscription
Is there some double-secret probation for Insight subscribers? You have to choose a model to get support, and be within the first 90 days, but Insight covers several models and has an ongoing subscri...
To answer my initial question, there is a forum for the Insight App and I have received responses over there for this issue.
Cloud registration and management is fine on a simple network. Couldn't get IP/VLAN/STP sorted out on a complex network without using the local GUI. Then can't convert back to cloud because changes settings. I wanted to use Insight to manage edge switches with a L3 core but there are no useful instructions on how to set this up without losing the cloud link along the way, and no instructions on how to recover the switch after it loses its cloud link. So that plan is out the window and the switch came very close to following it.
I prefer online chat. However, the main problem is that you have to pick one of your devices first before you get any support contact info. No direct access to support for Insight - it isn't a Netgear product as far as the support system is concerned.
When I first registered as a forum user it had this purple banner congratulating me, but I couldn't see the boxes at the top of the form.
To answer my initial question, there is a forum for the Insight App and I have received responses over there for this issue.
Questions about the Insight Management App and Insight web Portal should be directed to the Insight Management App Forum.
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