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Forum Discussion
Solved
Applying Insight Pro Subscription bought from distribution
I have 3 Insight Pro Subscription packs - each for 3 years - and yet there seems nowhere in the portal to be able to add the Subscriptions ot the devices - only options to buy the subscriptions onlin...
This was a big help and far better than the wasted 2 hours of my time on the phone to Netgear when the call was cut off with no resolve having taken my number 3 times in case of being cut off and no call back. Hey Ho.
Still, only problem was that the process was not totally foolproof and one credit was allocated to the wrong organisation adn I cannot see why. I allocated it to the correct organisation, noted a mistake on one of the other organisations and then the credit appeared to go to the latter Organisation without me moving it so no idea what happened in the process. I was convinced I had correctly allocated it to the initial organisation. Still, not the end of the world as I need the same product for that organisation too so no major headache, just like to know what I did wrong. So all is well in my world for now!
THANKS!
This was a big help and far better than the wasted 2 hours of my time on the phone to Netgear when the call was cut off with no resolve having taken my number 3 times in case of being cut off and no call back. Hey Ho.
Still, only problem was that the process was not totally foolproof and one credit was allocated to the wrong organisation adn I cannot see why. I allocated it to the correct organisation, noted a mistake on one of the other organisations and then the credit appeared to go to the latter Organisation without me moving it so no idea what happened in the process. I was convinced I had correctly allocated it to the initial organisation. Still, not the end of the world as I need the same product for that organisation too so no major headache, just like to know what I did wrong. So all is well in my world for now!
THANKS!
The Account Management > Subscriptions page allows you to activate the newly-purchased keys, this part you have done now, good.
The Account Management > Credit Allocation page allows you to allocate the available device credits in the keys to any organization. If you mis-allocate it, you can use the option "Deallocate" there to return it to the available pool and allocate it to a different organization.
If you still have issue at this moment, we'll be happy to help. You can private mesage me or contact us at insight-feedback@netgear.com
Thank you.
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