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Forum Discussion
Can't add ANY payment methods to account
I know this sounds crazy but I'm seeing others on the forum report the same. I CANNOT add any form of payment to my Netgear account. I have tried via web and via the Insight app. In short, I'm trying to get a code for reactivating Insight Premium and I have no way of purchasing it. Every card I put in the app on my phone says Invalid Credit Card Details. Every card I try on the website, says Your bank denied the transaction, contact your bank.
I have tried 5 different cards from 4 different creditors. I know they are ALL ok and working fine. This has to be a Netgear issue. Does anyone have any ideas? I have checked my address, even removed it and added back. Nothing works. I'd call support but it sounds like multiple people get nowhere. So, now I'm left buying on Amazon a waiting for a paper copy to be sent!! Seriously!?
11 Replies
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We apologize for the inconvenience this has caused you. If ever you have already contacted NETGEAR Support, may we know the case number that was provided to you?
Regards,DaneA
NETGEAR Community Team
- Dane, I don't have an open ticket. I couldn't open one since the subscription for Insight Premium expired, hence my need to buy another credit. I have purchased one from Amazon and I guess they mail it. I'd still like to figure out what's up with my account.
- I took have tried multiple credit and debit cards - all have been rejected
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