NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Error Communicating with Device
I have a Netgear C7000 Cable Modem connected to a GC110P Switch (both on Port 1).
I signed up for the trial of Insight Cloud to see how this works and was able to add the GC110P to m...
For some unknown reasons, the switch is not properly linked to the Insight Cloud.
Login to the switch local Web UI, confirm the "it's Insight managed", and check the Application Status in the System Information:
Some more technical details might be available in the System Monitoring -> Memory Logs
Try a factory reset, and re-add the swich to Insight.
Some ISP might have "smart" DNS prohibiting many kind of IoT communication why ever. You might consider changing the ISP DNS on your router form the ISP settings to e.g. the Google Public DNS (8.8.8.8, 8.8.4.4), reboot the switch and retry.
For some unknown reasons, the switch is not properly linked to the Insight Cloud.
Login to the switch local Web UI, confirm the "it's Insight managed", and check the Application Status in the System Information:
Some more technical details might be available in the System Monitoring -> Memory Logs
Try a factory reset, and re-add the swich to Insight.
Some ISP might have "smart" DNS prohibiting many kind of IoT communication why ever. You might consider changing the ISP DNS on your router form the ISP settings to e.g. the Google Public DNS (8.8.8.8, 8.8.4.4), reboot the switch and retry.
Verified in the Web UI it was set to Insight Managed.
Did a factory reset and it's working now! Not sure why I didn't think of that = \
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
