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Device Communication Error at Discovery
I recently had my Nas replaced after 12 months under warranty following what turned out to be an internal a technical issue. I have only recently tried to set up the replacement Nas on my home network. I think I have merged my previous 'Readycloud' account with my 'Mynetgear account' as per instructions. However when I go onto my readycloud account (via Google Chrome), click on 'Sign in' ,then 'Discover,, the new readynas is found, so I clck on 'Setup',then 'Set up Default', then 'Next'. A window pops up saying 'Device Communication Error. Readycloud has temporarily lost contct with your storeage system. Would you like to retry - Yes / No'. If I click 'yes' the error message just reappears.
Any suggestions would be most welcome?
Thanks, Chris
Hello wsirhcm,
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.
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Regards,
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Hello wsirhcm,
Is this an initial setup for the replacement chassis and disks? I mean no volume or data stored? Was it replaced by Netgear support?
Please try using RAIDar instead. This should show you the current IP address of the NAS and Setup button if the NAS is not setup yet or Admin page if the NAS reads the current volume of the disks.
Regards,
Hi JennC
Thanks for your reply and apologies for not having responded earlier.
I confirm that this is an initial set up following a replacement chasis under warrenty by Netgear. I purchased the 4 x 6TB WD red nas drives separately. These were installed in the new chasis but the data was corrupted.
i still had the original data on my PC, so rather than attemp to recover the files I just went back to factory settings to reformat the raid on the nas. This gave ne a nas E%-81-D4 code with a ip of 192.168.0.11.
I then reset my virgin router hub settings and password and then tried to set the time zone for the 'GMT 0.00' time zone (as I'm in the uk). However I got the same error as before.
As I got an ip address, do I need to discover using RAIDar? I am confussed.
Chris
Which firmware are you running? This should show in RAIDar. ReadyCLOUD now requires ReadyNAS OS 6.5.0 and later.
Hello wsirhcm,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,Chris:
If I am understanding your posts, it sounds like you are having an issue very similar to one I had. If you know the IP address of your ReadyNAS, I think you can skip the Discover function and just set up the ReadyNAS manually.
Open a browser window and enter 192.168.0.11/admin , which should bring you to the Admin Log-In box. The default IS is admin and the default password is password.
Once you sign in you should be able to set the time zone and change the unit name (if you want to). Click on the Cloud tab and you can then turn on ReadyCloud and enter your MyNetgear credentials.
That should be all you need to do to get the unit up and running and connected to ReadyCloud.
Hope that helps.
Regards,
David
David,
Thanks for your suggestion. Sorry for not replying sooner to report progress..
I had tried doing this previously to no avail.
However following your post, I tried logging onto the nas again using Chrome via '192.168.0.11/admin' which suddenly seemed to work fine.
I was able to updated the firmware to 6.5.1 and everything seemed OK for a few days. I backed up about 1.5 Tb using 'drag and drop'.
Suddenly today I cant log onto the nas using the above method, or via readycloud/mynetgear.
I have rebooted both the router and the PC but stil cannot 'see' the nas. [I dont get to the log on page].
Any further ideas / suggestions?
Try downloading RAIDar, and see if your NAS IP address has changed. It should also give your some status information.
David
I am pleased to say that the nas now seems to be working fine.
I did download the latest RAIDar and installed it [as suggested] and have logged back onto ready cloud from there. I am not sure I quite understand why trying to logg onto the admin page via readycloud would not work.
logging in via the ip address seemed to work fine untill the ip address changed without me realising [presumably because i rebooted the nas]. Once I checked the new ip address I could get back in OK but when trying to copy batches of files by drag and drop the copying process kept hanging after a couple of minutes.
I have had two internall pc hard drives start to play up over the past three weeks which was causing windows to run very slowly and this may well have caused some/all of the issues. I disconnected them and windows is now back to running normally. So I can now investigate those issues and hopefully copy the data before they give up completely.
Thanks for all the help. Much appreciated, Chris
Hello wsirhcm,
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
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