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Device Communication Error at Discovery
I recently had my Nas replaced after 12 months under warranty following what turned out to be an internal a technical issue. I have only recently tried to set up the replacement Nas on my home netwo...
Hello wsirhcm,
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Hi JennC
Thanks for your reply and apologies for not having responded earlier.
I confirm that this is an initial set up following a replacement chasis under warrenty by Netgear. I purchased the 4 x 6TB WD red nas drives separately. These were installed in the new chasis but the data was corrupted.
i still had the original data on my PC, so rather than attemp to recover the files I just went back to factory settings to reformat the raid on the nas. This gave ne a nas E%-81-D4 code with a ip of 192.168.0.11.
I then reset my virgin router hub settings and password and then tried to set the time zone for the 'GMT 0.00' time zone (as I'm in the uk). However I got the same error as before.
As I got an ip address, do I need to discover using RAIDar? I am confussed.
Chris
Which firmware are you running? This should show in RAIDar. ReadyCLOUD now requires ReadyNAS OS 6.5.0 and later.
Hi
The display shows 6.4.2
Perhaps login to the local admin page and update to 6.5.1 and try connecting to ReadyCLOUD again.
The default credentials are admin/password.
Hi,
I now realise at least part of my problem is that I have an outdated version of the firmware (6.4.2).
I have therefore been reading up on how to update the firmware to 6.5.1 from the Netgear wesite by selecting 'System>Settings>Update'.
First I am unclear if the website you refer to is 'mynetgear' or 'readycloud'. I cant find any reference to an 'admin page' on either or 'System>Settings>Update'. This could be if I messed up the merge process?
Please can you advise.
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