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Solved
Device Communication Error at Discovery
I recently had my Nas replaced after 12 months under warranty following what turned out to be an internal a technical issue. I have only recently tried to set up the replacement Nas on my home netwo...
Hello wsirhcm,
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Regards,
Hello wsirhcm,
Is this an initial setup for the replacement chassis and disks? I mean no volume or data stored? Was it replaced by Netgear support?
Please try using RAIDar instead. This should show you the current IP address of the NAS and Setup button if the NAS is not setup yet or Admin page if the NAS reads the current volume of the disks.
Regards,
Hi JennC
Thanks for your reply and apologies for not having responded earlier.
I confirm that this is an initial set up following a replacement chasis under warrenty by Netgear. I purchased the 4 x 6TB WD red nas drives separately. These were installed in the new chasis but the data was corrupted.
i still had the original data on my PC, so rather than attemp to recover the files I just went back to factory settings to reformat the raid on the nas. This gave ne a nas E%-81-D4 code with a ip of 192.168.0.11.
I then reset my virgin router hub settings and password and then tried to set the time zone for the 'GMT 0.00' time zone (as I'm in the uk). However I got the same error as before.
As I got an ip address, do I need to discover using RAIDar? I am confussed.
Chris
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