Forum Discussion

Tutor

Feb 02, 2022

Solved

GS108Tv3 continues to report "device(s) lost communication with the NETGEAR Insight cloud service"

Just informing and hoping that you can solve the issue

My GS108Tv3 switches continue to report "device(s) lost communication with the NETGEAR Insight cloud service" although 'Netgear' reported that the problem 'is solved'.

The firmware is 7.0.8.4

Rebooting connects again (for a week?)

WFransL
Mar 14, 2022
No disconnects over 28 days since I installed FW 7.0.9.5 !!!

4 Replies

Replies have been turned off for this discussion

DaneA
NETGEAR Employee Retired
Feb 02, 2022
WFransL,

Welcome to the community! :)

What Insight subscription do you have?

Was everything working fine before?

Are there any changes in the settings that might have triggered the problem?

Regards,

DaneA
NETGEAR Community Team
- WFransL
  Tutor
  Feb 04, 2022
  What Insight subscription do you have?
  Insight Premium Subscription
  
  Was everything working fine before?
  Earlier FW never gave a problem
  
  Are there any changes in the settings that might have triggered the problem?
  Settings have not changed
  - DaneA
    NETGEAR Employee Retired
    Feb 06, 2022
    WFransL,
    
    Thank you for your response.
    
    I checked the status of NETGEAR Insight here and everything seems fine. It is possible that your concern is an isolated issue. I suggest you to open a support ticket with NETGEAR Support here at anytime for further investigation.
    
    Regards,
    
    DaneA
    NETGEAR Community Team