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Forum Discussion
How to escalate support case?
I have a support case dealing with my new GS752TPP switches disconnecting from the Insight Cloud. Once they disconnect, they stay disconnected and I can't ping them, access the GUI, etc. The case h...
All the switches have been assigned static IPs. Once they are rebooted, they reconnect to the Insight Cloud, I can ping the switch static IP and access the switch IP interface. But I don't want to have to reboot the switches every time they disconnect from the cloud. We have had some instances where a switch would disconnect but then reconnect but not recently.
Static IP configured and still no longer reachable after some time? Hard to see an Insight issue - more a generic connectivity or environment issue on what I'm reading here. Out of the blue, no longer reachable by IPv4? Obviously the Insight connection goes wrong, too.
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