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Woodie1's avatar
Woodie1
Aspirant
Jul 04, 2022
Solved

Insight Billing Issue - Please help

My credit card changed and my subscription was unable to be paid via the old card. Upon receiving the email from Netgear, I updated my CC info so the billing could proceed. However, I keep getting notices that my account is unpaid. I keep checking and the CC info is correct, the emails from Netgear tell me that upon me correcting the info, it will automatically be deducted, but it isn't. Now, I'm getting a final notice!

 

I tried the sales @ email address, but didn't get a response.

 

HELP!

  • DaneA's avatar
    DaneA
    Jul 04, 2022

    Woodie1,

     

    I suggest you to open a support ticket with the NETGEAR Support Team here as soon as possible.  Kindly state your concern and provide details.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

1 Reply

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  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Jul 04, 2022

    Woodie1,

     

    I suggest you to open a support ticket with the NETGEAR Support Team here as soon as possible.  Kindly state your concern and provide details.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

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