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Forum Discussion

jolag's avatar
jolag
Aspirant
Oct 02, 2017
Solved

Insight, unable to sign in.

Can't login to Insight, get the following message: Unexpected Error 'ascii' codec can't encode characters in position 149-150: ordinal not in range (128).

 

Get the same for both my accounts, any ideas?

Setup
  • DerrickL's avatar
    DerrickL
    Oct 17, 2017

    jolag,

     

    My mistake, the fix will actually be in the next maintenance release due later this month.  Please give it a try and let me know if there are any further issues.

7 Replies

  • DerrickL's avatar
    DerrickL
    NETGEAR Expert
    Oct 03, 2017

    Hi jolag,

     

    Please message me your login(s) and I'll see if there is an issue with the accepted character set.

    • DerrickL's avatar
      DerrickL
      NETGEAR Expert
      Oct 06, 2017

      Hi jolag,

       

      Thanks for sending me your login name.

       

      * Does your login or anything associated with it (provided real name, etc.) include characters with accents, umlauts, etc.?

      * How was your account originally created?

      * What are the language and region settings on your phone?

      • jolag's avatar
        jolag
        Aspirant
        Oct 08, 2017

        Both accounts was created beginning of 2017 when I registered my newly bought access points. Apart from my email I registered 

        my name as Jonas Lagerlöf. Language on all my iOS devices is English, with regional 
        setting/location set to Sweden. Always use the latest iOS version available.

        Thanks 
        Jonas

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