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Forum Discussion

schumaku's avatar
schumaku
Guru - Experienced User
Oct 15, 2018

Insight Web Portal - Slow Loading

Getting some of the information loaded in the Insight Web Portal does take a lot of time ... 30 to 60 seconds:   From here...     ...Poperties shown about 30 seconds later...   ...
schumaku's avatar
schumaku
Guru - Experienced User
Oct 17, 2018

Afraid, the slowness is retained after dozens of loads. I'll send you a video. Would be nice if Netgear would seriously look into this as the problem exists - probably specific to my MyNetgear account with some dozen other device registered - as long as the insight Web portal exists.

 

I would expect that somebody does actively look into it, after my reports were ignored many times before. I'm happy to set-up a TeamViewer session so Netgear can see how bad things are with this environment. 

MrJoshW's avatar
MrJoshW
NETGEAR Employee Retired
Oct 22, 2018

Hello,

 

Does the slow loading happen all the time? When did you start noticing the issue first hand? Is all the screens slow at loading or only the summary screen?

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Oct 22, 2018

    Josh,

    Mainly Summary, but also the Connected (Wireless) Clients - both take about one minute. Demoed today during the Zoom meeting to the WAC and Insight engineering managers.

    -Kurt

    • MrJoshW's avatar
      MrJoshW
      NETGEAR Employee Retired
      Oct 22, 2018

      Hello,

       

      Thanks for the update. I'll touch base with them to see if an issue is opened on this one already.

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Oct 22, 2018

        If you like to review, a good part of the Zoom session and screen share was recorded. Talk to RaghuHR for a review.

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