Netgear Insight

Hi Salauddin,

This is exactly my point - I had my email preferences set to "do not send me email" but I continue to get email. 

Also now I can't log into MyNetgear now, because the tech support person changed my email address.   So  I told you not to send me mail and you sent me mail.  I tried to delete my account and was told that that is not possible.  I had my email address changed in the account and you STILL SEND ME MAIL to the address that was originally added.

This is not something that I'm doing wrong or misunderstanding, but rather a 3-point failing on the part of Netgear:

1.   Once an account is created there is no way for the consumer to delete that account.  If this was implemented, I'd already be gone.

2.   You offer the choice not to receive e-mails and then do not honor this setting.  While this is sadly common in the industry, it's bad practice and generally disrespectful to customers.

3.   Even after that e-mail has been removed, it is STILL in your system and you continue to use it.

So what I get is the same **bleep**ty customer experience that has come to be the standard:  I'm left with a minor problem that nobody cares to resolve.