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Forum Discussion
Unable to update account for billing
I have multiple WAX620 cloud managed routers in service. I am billed annually (reoccurring) successfully for keeping the account active and supported. When I log in it shows my credit card information but then says i do not have an active subscription. Because my subscription is inactive I am unable to open any support tickets. Where do I get support to correct this issue,.
2 Replies
I resolved this using phone chat. Evidently you can hover your mouse over the sku number for the credit packs and new a dialog pops up allowing for canceling the auto renew.
Pretty poor experience, but i was able to cancel the subscription
Hello aallsbrook
And welcome to the NETGEAR Community! 🙂
I'm glad to hear that you found a solution. Sometimes, exploring and discovering the portal’s features can be just as effective as seeking support.
Have a lovely day,
Erwin
Netgear Team
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