NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Issues onboarding WBE718 access points in Australia
Hi Folks, I am having issues onboarding several WBE718 access points using Engage. The onboard button is not available (greyed out/disabled). My site region is set to Australia but if I create ...
Hi Chris,
From what I see WBE710 / WBE718 Firmware Version 11.7.0.12 including support for Canada, Australia, New Zealand, Singapore dates back from early July, 2025.
Is the location on the AP itself (locally!) set to Australia, too?
These are common question not on with Netgear Engage, but also with Netgear Insight. The device location must match the intended operation location, otherwise adding it to e.g. Netgear Insight won't be possible.
If this does not resolve the problem, don't hesitate to contact Netgear Support please. Stay tuned for some "fun" with the L2 support 8-). Good luck!
Regards,
-Kurt.
Thanks for the reply Kurt,
I can upgrade firmware and onboard in the UK region site, until the point that Engage checks the region of the AP. It's AU region so doesn't onboard correctly.
In the Australian region, Engage doesn't even give me the option of onboarding. Engage says that I can't onboard this model of switch in my region. Given this different behaviors between regions it seems to me like an Engage issue rather than a WBE718 firmware issue?
Engage says that I can't onboard this model of switch in my region
Yes, as it appears. Had a chance to file a support ticket with Netgear already?
I managed to follow up with Netgear support and it is in fact a limitation of the current Engage software. This has been fixed in the next (upcoming) Engage update. If anyone from Australia is in a similar situation, Netgear do have a beta version of Engage that can get you out of trouble. Alternatively, you can wait for the next update.
NETGEAR Academy
Master AV-over-IP networking, multicast protocols, and troubleshooting to confidently deploy and manage AV networks.
Join Us!
