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Forum Discussion
M4250 Crashing
Hi dear community, we have some different M4250 units and we have severe problems with them. Upon changing the assinged ports of a selected profile (eg. Dante and NDI Video) the ui hangs up, beco...
Very sorry to hear that. No, this is very surprising situation, I only saw it once or twice in the last two years - I believe some software corruption happened, and the only solution is going to be to factory-defaut (using the AV UI), and when the switch is default, re-install the latest firmware.
Please go to Maintenance \ Factory Default in the AV UI and click apply.
Please download the latest firmware (currently 13.0.2.34 below):
Please upgrade the switch with the .stk file from the zip archive file.
From there, please try to only the AV User Interface and let us know how it goes. You can always contact us by email at ProAVDesign@netgear.com and one of us will help you if the problem continues. If so, please send us the tech-support file out of the switch (AV UI go to Diagnostics \ Support Diagnostics, it will trigger the download of the file on your PC).
Regards,
Hi LaurentMa ,
thank you very much for getting back so quickly. We’re just trying it and are going to give you feedback within short time.
Thank you!
Sebastian
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