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Forum Discussion
M4250 Crashing
Hi dear community, we have some different M4250 units and we have severe problems with them. Upon changing the assinged ports of a selected profile (eg. Dante and NDI Video) the ui hangs up, beco...
Hi Laurent,
so we did try it on all three different models – the problems persist.
We installed the most recent firmware (13.0.2.34), set the devices back to factory defaults and reconfigured them manually. After that we tried to change profiles on different ports, which led to a hung up interface and the switch not responding anymore.
The only exception was when going over the OOB port. Through that we were able to change the configuration / profiles without a problem. Nevertheless we would like to be able to change the configuration without having to connect to that prot – because obviously they’re hidden inside our AV racks.
As a temporary solution we’re going to integrate a dedicated RJ45 jack in the racks for only the OOB port…
When back in the workshop I’ll be going to send you the diagnostic information.
Thanks so far!
Best regards
Sebastian
Hi Sebastian,
Thank you for the update, and very sorry. We'll root cause that, be sure. Yes, please send us all tech-support files (the one from each switch) to us at ProAVDesign@netgear.com.
Regards,
Thank you for the update, and very sorry. We'll root cause that, be sure. Yes, please send us all tech-support files (the one from each switch) to us at ProAVDesign@netgear.com.
Regards,
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