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Forum Discussion
Cannot connect to the SXR30 router; primary WiFi is not working
Hi, Sorry if I'm posting this in the wrong support group. The primary WiFi on the SXR30 stopped working (Can't get an IP address). The Guest WiFi still works. But I need to use the primary WiF...
Orbi app is not supported on Orbi Pro systems. Only the home systems. You'll need to use a wired PC and Web broser to set up the system from a factory reset and scratch: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
I believe you can try NGs Insight app that may work for the Orbi Pro series.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/kb/en-orbi-knowledge-sharing/netgear-mobile-applications-and-androidapplewindows-devices-faq/2457046
I'm finding that ORBI app doesn't work on the Guest network and similarly hardwired connection (ethernet between a laptop and the ORBI LAN port) may not work.
So FURRYe38 you are right. I have to do a factory reset and use the WiFi SSID ORBIxx to connect and redo the home WiFi and the Guest WiFi. I was hoping to avoid that.
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