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Forum Discussion
Cannot connect to the SXR30 router; primary WiFi is not working
Hi, Sorry if I'm posting this in the wrong support group. The primary WiFi on the SXR30 stopped working (Can't get an IP address). The Guest WiFi still works. But I need to use the primary WiF...
Total failure.
1. I reset the SXR30 to factory settings, and followed the recommended setup process. All attempts failed. The ORBIxx SSID was available but connecting to it kept failing.
2. After factory reset, the white light in front of the device kept flashing and never stopped. I unplugged the power and re plugged and then the light stayed solid.
3. Tried two more time to do the factory reset
4. Tried to connect my laptop via Ethernet to the ORBI router, but still was unable to log into orbilogin.net or orbilogin.com, or the IP address,etc.
5. Downloaded Netgear Insight and I think it was able to see the SXR30 and there was a page where it asked me to create my WiFi network and pswd. I did. But then still I was unable to connect to this network.
The Insight app shows that the ORBI is connected. It can run a speed test which shows good results. But I can't connect to the WiFi network.
6. The SXR30 has the solid white light in front.
Is it possible that the hardware failed? Or the firmware was unable to do a complete factory reset?
Any suggestions?
Thanks.
So did you try to set a custom SSID name and PW on the SXR for the wifi?
Try disabling WPA security or set to NONE to do a quick test to see if any wifi device would connect?
So how was the SXR reset, reset button press for 15 seconds or by using the ERASE button on the WEB page under Advanced Tab/Admin/Backup menu?
Erase button is recommended.
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