I have always been able to login to 192.168.1.1, or any of the orbilogin methods. Recently I am no longer able to access any of the Router or 2 satellites by going to 192.168.1.1, 192.168.1.2, or 192.168.1.3.However I can access and login to the following:192.168.1.1/hidden_info.htm or 192.168.1.2/hidden_info.htm 192.168.1.3/hidden_info.htm or 192.168.1.1/debug.htm 192.168.1.2/debug.htm or 192.168.1.3/debug.htmI've looked everywhere and cannot find a fix. Any help will be appreciated.

Is this the actual error message? ERR_SSL_KEY_USAGE_INCOMPATIBLE If so, this is a known issue. There are several threads here discussing it. Workaround is to use Firefox. We're waiting for Netgear to fix this - it's ultimately on them.

No, same IP address, pinging and tracert fine. Also the router and satellites are up and running perfect. Just cannot log in because of a certificate anomaly. And I can't find a work around.The really weird thing is I can access no problem to 192.168.1.1/debug.htm

Hi all, The issue is confirmed and we now have a patch firmware to fix it. After installing the patch firmware a factory reset is required. If anyone would like to install the patch firmware please send me a PM. Thanks DavidGo

Hi schumaku In the patch firmware it is just fixing the issue where the SXK80 is not allowing login to the local admin page, but everything else is working as normal. After installing the patch firmware and doing the factory reset the ERR_SSL_KEY_USAGE_INCOMPATIBLE error no longer appears. If the device is added in Insight, it should come back online in Insight and sync the config once Internet access is restored to the SXR80. Thanks DavidGo

Web PortalBut! I have an update. After attempting and failing following the instructions, I went back to Firefox, accessed my Orbi router and backed up and erased the routers settings bringing it back to factory settings. Then I restored it from my backup. I did not reboot or anything. I went to the latest update of Edge and now I can access the router at he normal ip 192.168.1.1 with no error. I don't know why the factory reset did not work, but for me the above method completed the fix.

I can no longer log into SXK80 system using 192.168.1.1

24 Replies

schumaku
Guru - Experienced User
Feb 12, 2024
Mstrbig wrote:

I have always been able to login to 192.168.1.1, or any of the orbilogin methods.

Recently I am no longer able to access any of the Router or 2 satellites by going to 192.168.1.1, 192.168.1.2, or 192.168.1.3.

However I can access and login to the following: ...

Please be a little bit more verbose. What happens, why do you think you can't login? Any messages, any screenshots, ....?
- Mstrbig
  Master
  Feb 12, 2024
  Hmmm… can't reach this page
  It looks like the webpage at https://192.168.1.1/ might be having issues, or it may have moved permanently to a new web address.
  - schumaku
    Guru - Experienced User
    Feb 12, 2024
    Mstrbig wrote:
    
    Hmmm… can't reach this page
    
    It looks like the webpage at https://192.168.1.1/ might be having issues, or it may have moved permanently to a new web address.
    
    Interesting. Has the latest hack somebody tried on the consumer routers with some wannabee-sso-like-code in qa-quality made it over to the Orbi Pro? What I have in mind is this wonderful *****. Does this look familiar what might go on under the hood there?
ReneD
NETGEAR Moderator
Mar 06, 2024
Hello Mstrbig,

And welcome to the NETGEAR Community! 🙂

There is an ongoing issue for Orbi routers pertaining to certificate error and affected browsers are both Edge and Google Chrome. Netgear Engineering team plans to release a firmware that fixes this issue soon but there is no ETA. For now you can use a patch firmware that fixes this issue. YOu may want to try to visit the link below to get the patch firmware and load it to your router. The step by step procedure are already mentioned in there as well.

https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/Chrome-Certificate/m-p/2367330#M6800

Have a lovely day,

Rene D
Netgear Team
- Mstrbig
  Master
  Mar 06, 2024
  Thanks, DavidGo already sent me the patch a while ago. I'm now able to login with no issues.
  So, if anyone else has this issue, use the patch and follow the instructions.