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Forum Discussion
Poulp0
Jul 08, 2022Aspirant
Netgear Orbi pro SXK80 - internet isn't working for device with wired connection on router
Hi, I would like to share an issue I am currently trying to fix since I bought the orbi SXK80. Currently I am using the firmware v 4.2.0.112 I am trying to understand why when i have a device co...
Poulp0
Jul 08, 2022Aspirant
Hi, thanks for your answer.
My eth0 is using static ip with no vlan configuration.
I am having the same exact problem with my macbook using dhcp. And also a philips hue bridge. It can’t get internet when connected to my router (wire) but it’s working on my satellite. I am starting to think my router switch never worked properly. I made a factory reset on my router this afternoon and it’s still the same.
For information I configured my pppoe using vlan35 (Bell Canada) in my wan interface. It’s directy connected to the fiber using a fiber/rj converter. I have no idea if it could have an impact. Maybe I should try to use the router as AP to see if the result is the same
My eth0 is using static ip with no vlan configuration.
I am having the same exact problem with my macbook using dhcp. And also a philips hue bridge. It can’t get internet when connected to my router (wire) but it’s working on my satellite. I am starting to think my router switch never worked properly. I made a factory reset on my router this afternoon and it’s still the same.
For information I configured my pppoe using vlan35 (Bell Canada) in my wan interface. It’s directy connected to the fiber using a fiber/rj converter. I have no idea if it could have an impact. Maybe I should try to use the router as AP to see if the result is the same
CrimpOn
Jul 08, 2022Guru - Experienced User
If nothing works on the router Ethernet ports, then it very well may be a mechanical fault.
Just to "double check", in the past, I have messed up static IP configurations by:
- Picking the wrong subnet. i.e. Orbi is usually 192.168.1.x for the primary network.
- Using the wrong subnet mask. Orbi is 255.255.255.0
- Defining the wrong gateway IP. i.e. 192.168.1.1 should be the primary network gateway.
The Orbi Pro series offers more complexity than the residential products (and perhaps more chances to mess up).
I am much more comfortable reserving IPs in the LAN setup table than defining static IPs on devices.
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