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"No Cases found" in support portal
Good morning!
I've got two open support cases for our Orbi Pro (I'm waiting on a new router via RMA). when I logged into the support portal to check the status and get a tracking number the port shows "No Cases found" for my profile. Is this common? has anyone ever been able to review the status of their support case?
Thanks much for reading and replying!
Pat
Hi YaharaSoftware2,
Welcome to our community! :)
My apologies for the inconvenience. This issue has been fixed before and it seems that it is happening again.
Thank you for reporting and we will keep an eye on this. I also sent you a pm, please check.
Regards,
JohnCarloV
NETGEAR Community Team
2 Replies
Oh Pat, it should be there ... Christian_R might be able to figure out and ask for more details by PM in case.
One point worth noting: Over here in Europe at least, the support people tend to close the tickets once a replacement unit is shipped - what makes it hard to continue the communication if there is a ongoing problem (shipping, wrong hardware model received, ...).
Hi YaharaSoftware2,
Welcome to our community! :)
My apologies for the inconvenience. This issue has been fixed before and it seems that it is happening again.
Thank you for reporting and we will keep an eye on this. I also sent you a pm, please check.
Regards,
JohnCarloV
NETGEAR Community Team
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