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Forum Discussion
Orbi app cannot connect to Orbi router
Model SRR60 IOS version: 14.3 App version: 2.7.6.3 Router firmware version: 2.6.0.108 My ORBI app cannot connect to my ORBI router. As suggested in other threads, I have deleted any nighthawk/...
bamacab wrote:
I read that their solution is the orbi app will no longer work starting with this update.
Sources, references, links? If none: Fake news...
bamacab wrote:
As I said they are forcing everyone to a paid Insight ...
Again: Sources, references, links? If none: Fake news...
bamacab wrote:
... paid Insight which is a horrible app itself.
It's a little difficult to compare Insight and Orbi App, because both are made for very different purposes. To make things even more complicated when using Insight in a mixed environment, the classic Orbi Pro does lack of core features required to be integrated with an Insight environment, and Insight lacks of almost all Orbi App features.
Even if your suspicion should be intended, I can't see how the Insight App should replace the Orbi App for Orbi Pro management.
here’s a a different thread where it states that orbi pro app will not function with new firmware update..
2021-02-01 11:35 AM
Re: Orbi Pro SRR60 admin page return 500 internal server error
cecltd,
Did you set a static IP Address on your SRR60? If yes, are you able to get replies when you ping it via command prompt?
If you are able to get replies from the static IP Address of your SRR60, try the steps below:
1. Disconnect the SRR60 from the network.
2. Connect a PC directly to it. Assign a static IP Address to the PC that is within the IP address range of the static IP Address set on the SRR60. For example: if you SRR60 has a static IP Address of 192.168.9.1, then set a static IP Address of 192.168.9.2 to your PC.
3. Try to access the web-GUI of your SRR60. You may also try to ping the static IP Address of your SRR60 again to verify.
But my firmware is V2.5.1.106 already, should I upgrade to V2.6.0.108?
You can upgrade the firmware to v2.6.0.108. Kindly read its release notes and you can also download it here.
Be reminded that with the release of Orbi Pro Firmware v2.6.0.108, the Orbi app can NO longer be used with Orbi Pro devices like the SRR60 & SRS60. This is NOT an issue and NOT a bug.
Orbi App is compatible to be used with Orbi Home Devices. For Orbi Pro devices, it is advisable to use the NETGEAR Insight app for management.
Regards,
DaneA
NETGEAR Community Team
2021-02-01 11:35 AM
Re: Orbi Pro SRR60 admin page return 500 internal server error
cecltd,
Did you set a static IP Address on your SRR60? If yes, are you able to get replies when you ping it via command prompt?
If you are able to get replies from the static IP Address of your SRR60, try the steps below:
1. Disconnect the SRR60 from the network.
2. Connect a PC directly to it. Assign a static IP Address to the PC that is within the IP address range of the static IP Address set on the SRR60. For example: if you SRR60 has a static IP Address of 192.168.9.1, then set a static IP Address of 192.168.9.2 to your PC.
3. Try to access the web-GUI of your SRR60. You may also try to ping the static IP Address of your SRR60 again to verify.
But my firmware is V2.5.1.106 already, should I upgrade to V2.6.0.108?
You can upgrade the firmware to v2.6.0.108. Kindly read its release notes and you can also download it here.
Be reminded that with the release of Orbi Pro Firmware v2.6.0.108, the Orbi app can NO longer be used with Orbi Pro devices like the SRR60 & SRS60. This is NOT an issue and NOT a bug.
Orbi App is compatible to be used with Orbi Home Devices. For Orbi Pro devices, it is advisable to use the NETGEAR Insight app for management.
Regards,
DaneA
NETGEAR Community Team
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