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Orbi Pro SRR60 missing attached devices
New to Netgear Routers - have an Orbi Pro SRR60 Firmware Version V2.5.0.108 setup and working fine except that in the attached device list there are some missing. Specically, one of four SONOS Play 1s does not show up. The missing one has the same specs as one of the other three. Any suggestions? Thanks
Hi rwdozier cmfnotify Marchal saulos Vintners
Please update your Orbi Pro to the latest FW 2.5.1.106. We have fixed many issues reported earlier on the community. Please reach us if you are seeing any issues after the upgrade.
Download Link:
SRR60 - http://www.downloads.netgear.com/files/GDC/SRK60/SRR60-V2.5.1.106.zip
SRS60 - http://www.downloads.netgear.com/files/GDC/SRK60/SRS60-V2.5.1.106.zip
SRC60 - http://www.downloads.netgear.com/files/GDC/SRC60/SRC60-V2.5.1.106.zip
RBS50Y - http://www.downloads.netgear.com/files/GDC/RBS50Y/RBS50Y-V2.5.1.106.zip
New Features and Enhancements:
- Supports Access Control and MAC ACL in AP mode.
- Optimized connectivity requests to Insight cloud.
- Supports the NETGEAR Insight app and Insight Cloud Portal version 5.8.
Bug Fixes:
- Fixes certificate issue that blocked https login on Chrome.
- Fixes an issue where the local browser UI returns a 500 error due to a memory leak. Note: If firmware update fails, reboot and try the update again.
- Fixes an issue that prevented client access to the Internet. Note: We recommend you open MAC ACL and Access Control configuration and click Save to repair any incorrect settings.
- Correct client information is now displayed in the Attached Devices page when clients connect to RBS50Y wireless 3.
- Enhanced log messages for onboarding the device from the Insight Cloud Portal and Insight app
Known Issues:
- MAC ACL or Access Control can exceed configuration storage capacity with unexpected results in firmware version 2.4.0.114. Workaround: Upgrade to 2.5.1.106, and then go to the MAC ACL and Access Control settings and click Save to reapply the settings.
- After updating router firmware, existing clients can be steered to the router because the wireless readiness in the router is faster than the wireless readiness in the satellite. Workaround: Connected clients might notice slower throughput or a weaker signal, which resolves when the user roams or reconnects.
- Clients with hostnames that exceed 32 bytes do not display well in the Attached Devices page. To be fixed in an upcoming release.
31 Replies
Hi rwdozier
Welcome to the Netgear community. Have you connected your SONOS Play 1 via wired or wirelesly to Orbi Pro?
Also send us the screen shot your attached device plus debug logs to investigate further. Mention SONOs MAC address as well to track device in the debug logs.
1. Log into Orbi Pro by https://<ip address of Orbi Pro>/debug.htm
2. Start capture before connecting your SONOs.
3. Wait at least 5 mins to record everything in the debug log file system.
4. Save the debug logs and send it for review.
You can upload your logs into google drive and send me link via PM.
Thanks,
Raghu
Thank you for your reply.
A few questions/comments before I begin the debug....
- What do you mean by "screen shot your attached device". Detailed info of the device in the SONOS app?
- The SONOS play 1 does connect because it worksfine and I can see it connected in Fing.
- Three other SONOS play 1s connect, work fine and show up in Orbi Pro attached device list.
- I have an LG TV also not showing up in the Orbi Pro attached device list but it shows up in Fing as well.
- how do you exit/disable the Orbi Pro debug mode once debugging is done?
Also, if this helps - the missing attached devices in the Orbi Pro web interface are also missing in the Insight app.
Thank you.
...rwdozier
PS, I have connected the SONOS Play 1 in question both wired and wireless doing a factory reset of it each time I connected it. Neither the wired or wireless connection shows up in the Orbi Pro web interface or Insight app attached device list.
Thanks.
Since the Firmware update, no devices are visible!
Everything was running smootly before this update, so can the Netgear guys fix it ASAP?!
When I click refresh, it takes about 15 seconds for about 20 devices to listed. Vintners
As I mentioned in my first post, I am new to Netgear routers and started with Orbi Pro SRR60 Firmware Version V2.5.0.108 so I wouldn't know if it all devices were listed correctly.
I do wish that the device list was a bit more compact without the big fat graphic in the device name!
...Bob
Oh you are lucky, I just get the 'please wait' message - no devices visible!
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