Orbi Pro SRR60 missing attached devices

Marchal - just a thought you may have already verified. Just days before my Orbi Pro arrived, my internet provider was down for a little while for maintenance and when they came back up, I had to reboot the cable modem to get connected again, all good I assumed. I configured the Orbi Pro with all my port forwarding I had in my previous router and when I was checking all my port forwarding, I discovered they did not work. I then recalled that when my internet provider bounced the internet connection, I was provided a "new" dynamic ip address. I have never had a static ip address from my provider as the connection is continually up and seldom goes down unless there is some maintenace going on. So my port forwarding settings were setup properly and worked once I connected to my new ip address.

With all being said, I had my port forwarding set up and verified working prior to enabling remote management and it just worked.

Long winded, I know. Hope this helps.

...Bob

I have noticed that since the last firmware update that both stores I have these system setup at no longer have working captive portals.  The IOS devices and mac computers just continue to ask users to accept even though they do click accept.  They are stuck in an endless loop.  I also have issues where I can only access my orbi routers using Firefox because certificates from Netgear are not trusted.  Is there a known issue with how the Orbi Pro captive portals are working with newer browsers and is this related to certificates?   Will a fix be forthcoming?  I have the latest firmware and my routers updates automatically.

Thaks

Close, but no cigar! Updated the SRR60 firmware this morning to Router Firmware Version V2.5.1.106 and the missing wireless device now shows up in the attached device list, BUT now!, there is a wired attached device not showing up that was in the list on the previous firmware version. I will submitting a debug log to RaghuHR  within a day or so.

Also, I also really believe the attached device list layout is just bloated and not consice enough at all. Lots of redundacy on the page and who needs graphics for the attached device list on a "PRO" model, really? I will be submitting a "feature request" for a better attached device list soon. I think the 'search' feature of the attached device list page is broke as well.

Anyone else want to chime in?

...Bob

Router Firmware Version V2.5.1.106

My apologies! I captured a debug.log with the missing attached device. I know it was NOT in the list and I power cycled the device to see if it would show up in the attached device list and it did not - it was not in the Insight App list of devices either. However, the next morning, when I listed the devices with Insight, ALL devices were listed. I then checked the web based interface of attached devices and all the devices were listed there as well. Go figure! 

RaghuHR  - sorry for the premature post.

...Bob

Thank you rwdozier  for confirming missing devices in attached page is no more on the latest FW (2.5.1.106).

Our mission is to resolve customer issues at the highest level.  We are here to help make sure you get the results you expect from Business WiFi Mesh System , so don’t hesitate to reach out with questions. We’d love to hear from you.

Raghu

Hi ,

all OK here after the upgrade, thanks a lot

Router Firmware Version V2.5.1.106

Ok, I have now discovered one of my wired connected devices (static IP) not showing up in the attached device list again. I have confirmed that it is not in the attached device list. The device is verified connected but just not in the attached device list. Fing finds it fine. This device showed up in the Firmware Version V2.5.0.108 fine, now in this version, it seems to come and go.

RaghuHR please advise.

Thank you.

....Bob

Hi rwdozier 

Are you seeing the device in attached device list if your device configured with automatic/DHCP ? Please send me the debug to find out what is happening.

Thanks,

Raghu

Orbi Pro SRR60 still missing attached devices after firmware update to 2.5.1.106. 

Orbi App on OnePlus 7 pro is also unable to manage device access, it always shows unkown error occured.

Chrome also has the certificate issue since update.

Hi scopocs 

Are you seeing any other devices missing in the attached page  apart from One Plus 7 ?

Please use the Netgear Insight App to manage your Orbi Pro devices.

Thanks,

Raghu

Hi scopocs 

Could you please share the debug logs?

Go to Orbi Pro local UI by accessing https://<Orbi Pro IP address>/debug.htm

Click on start capture.

Connect those wireless clients including your One Plus 7.

Wait for 5 mins to record the details in the log files.

Save the debug logs and send me via PM. You can upload the debug logs into google drive.

PS- If your devices are connected to satellite then please get the debug logs from satellite too. ( steps to get the debug logs is same as mentioned above but access using satellite IP address).

Let me know if you have any difficulty in sharing the debug files.

Thanks,

Raghu